Junior CRM Specialist

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

This is an entry-level opportunity for someone looking to start or grow their career in CRM (Customer Relationship Management).

As a Junior CRM Specialist, you’ll support the execution of CRM campaigns, learn how to work with marketing tools and player data, and help ensure campaigns are delivered accurately and on time. You’ll work closely with experienced team members and gain hands-on exposure to platforms like Bloomreach and Retool.

If you’re detail-oriented, organised, and curious about how data and marketing come together to drive player engagement, this role will give you a strong foundation in CRM.

• Assist in building CRM campaigns based on briefs from CRM Strategists
• Learn how to configure campaigns across tools like Retool, Bloomreach, and similar platforms
• Follow step-by-step processes and documentation to ensure campaigns are set up correctly
• Support campaign scheduling and delivery under guidance from senior team members

• Perform basic QA checks on campaigns to ensure accuracy (targeting, timing, rewards, etc.)
• Use checklists and guidelines to minimise errors before campaigns go live
• Support peer reviews and learn how to spot inconsistencies or issues

• Learn how CRM data works (e.g. segments, attributes, triggers)
• Check that required data is available for campaigns, with support from the team
• Flag any issues or inconsistencies to senior team members

• Follow established workflows and best practices
• Actively learn new tools, processes, and CRM concepts
• Contribute ideas or ask questions to help improve ways of working
• Take part in team sessions, training, and knowledge sharing

• Work closely with all key Stakeholders across the Retention Department to understand campaign requirements
• Communicate clearly on progress, timelines, and any blockers
• Be open to feedback and use it to improve your work

• Help maintain records of campaign builds and QA checks
• Support the team in tracking basic performance and delivery metrics
• Assist in reviewing campaigns and identifying simple improvements

We don’t expect you to have deep CRM experience—this role is about potential, mindset, and willingness to learn.

• Strong attention to detail and organisation skills
• Interest in marketing, CRM, data, or digital products
• Comfortable following structured processes and guidelines
• Good communication skills and willingness to ask questions
• Ability to manage tasks and meet deadlines in a fast-paced environment
• A proactive attitude and eagerness to learn new tools and concepts

• Internship, coursework, or exposure to CRM, marketing, or data tools
• Basic understanding of marketing campaigns or customer lifecycle
• Familiarity with tools like Bloomreach, Braze, Salesforce, or similar

Equal Opportunities Statement:
We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.