Burga1d ago

New

Customer Support Team Lead

Lithuania·VilniusHybridlead

OtherCustomer Support Team Lead

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

ABOUT BURGA From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold,

Technical Tools

OtherCustomer Support Team Lead

From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold, and revenue of over $147 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more.

We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.

With unicorn ambitions and 500+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules.

Oh, and we just landed a spot among Lithuania's TOP 10 most attractive employers in 2026, so the word is officially out.

Curious about our day-to-day life? Take a peek at Instagram @burgainsider

ABOUT THE POSITION

Customer Support Team Lead at BURGA is more than just a title – it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment, where new collections, campaigns, and product launches will keep you sharp and excited.

Your Role: As a Customer Support Team Lead, you'll drive both operational excellence and continuous improvement across our customer support function. You'll lead a team of Customer Support Specialists, own their performance and development, and use data to uncover the root causes of customer friction. Working cross-functionally with teams such as Operations, Fulfillment, and Product, you'll turn insights into scalable solutions, lead high-impact projects from idea to execution, and ensure every customer interaction reflects the exceptional experience BURGA is known for.

Responsibilities

~1 min read

-Analyze customer support data to identify root causes of customer friction

-Design and implement process improvements across Customer Support and other teams

-Lead Customer Support projects from planning to implementation and impact measurement

-Own and drive your team's KPIs, including CSAT, QA, and operational efficiency

-Manage, coach, and develop a team of Customer Support Agents

-Present data-driven insights and recommendations to leadership

-1–2 years of experience in a management or team leadership role

-Strong analytical and problem-solving skills

-Proven people management and coaching experience

-Experience leading projects from idea to implementation

-Ability to collaborate effectively across cross-functional teams

-Excellent written and verbal communication skills

-Proactive, hands-on mindset with a bias toward action

SALARY: 2300 - 2500EUR/Month GROSS. We’re open to discussing it based on your skills and competencies.

Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties.

Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity.

Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority.

Birthday Treat: Enjoy a free day off on your birthday.

Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team.

Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months)

Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us.

Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations.

Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. Your work, your way.

You’re just one click away from starting your dream career at BURGA.

Location & Eligibility

Where is the job

Vilnius, Lithuania

Hybrid — some on-site time required

Who can apply

Listing Details

Posted: July 2, 2026
First seen: July 3, 2026
Last seen: July 3, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: July 3, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Burga

lever

BURGA is a direct-to-consumer e-commerce brand that transforms everyday tech essentials like phone cases, laptop sleeves, and drinkware into stylish fashion accessories.

Employees

125

Founded

2015

Domain

Jobs

External application · ~5 min on Burga's site

Please let Burga know you found this job on Jobera.