AV/VTC & Telecommunications Support Specialist

United States·Scott AFBmid

OtherSupport Specialist

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Quick Summary

Key Responsibilities

Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations. Manage and maintain existing VTC systems and Multi-point Control Unit capabilities. Set up,

Requirements Summary

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC,

Technical Tools

OtherSupport Specialist

Responsibilities

~1 min read

→Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.
→Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
→Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.
→Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
→Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
→Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
→Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
→Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
→Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
→Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.

Requirements

~1 min read

U.S. Citizenship.
Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
Experience documenting incidents and corrective actions in a trouble-ticket system.
Ability to meet applicable DISA personnel security and network-access requirements.

DoD AV/VTC or command-level meeting/event support experience.
Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience.
Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation.
AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.