Help Desk Tier I Support

Jordanmid

OtherHelp Desk

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Quick Summary

Key Responsibilities

Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment.

Requirements Summary

C3EL is seeking a Help Desk Tier I Support to join our team in Jordan. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance,

Technical Tools

OtherHelp Desk

Responsibilities

~1 min read

→Perform laptop imaging and deployment.
→Conduct basic IP and network connectivity troubleshooting.
→Create and manage user accounts within a Microsoft domain environment.
→Add and remove computers from the domain.
→Assign users to appropriate groups and apply necessary permissions.
→Create and manage Exchange mailboxes.
→Diagnose and resolve user email-related issues.
→Troubleshoot and configure printers, including mapping shared printers.
→Document all support actions and troubleshooting steps for reporting and tracking purposes.

Requirements

~1 min read

An Active, in-scope US Government issued Secret clearance.
Due to the nature of the work and contract requirements, US Citizenship is required.
Must have a minimum of seven (7) years of experience with IT systems.
Must have a minimum of four (4) years in IT customer support.
Must have a minimum of two (2) years experience in a military environment.
Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP.
Able to travel to support mission up to 10%.