HR Employee Resource Centre (Clerk V)

Title:                            Clerk V (ERC)

Division:                      Human Resources – Employee Resource Centre

Location:                     Edmonton, AB or Calgary, AB

Salary:                         $3,087.00 - $3,735.00 Bi-Weekly

Job Class Number:     600400

Relocation:                  Relocation assistance will not be provided for this position.

Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it’s hard. 

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you.

Reporting to the Supervisor, Employee Services & Programs, we are seeking a Clerk V to join the Employee Resource Centre in Edmonton or Calgary. The Clerk V is part of the team responsible for providing a One ATCO employee experience in relation to inquiries on Human Resources programs, practices, pension, benefits, pay, timecards, etc.

Responsibilities:

• Respond to all employee inquiries and requests relating to employment, HR programs, practices, pension, benefits, pay, timecards, etc.

• Ensure that customers’ questions are fully addressed and support the team with complex/difficult questions

• Obtain feedback from stakeholders on relevant content to address employee issues/inquiries

• Follow through to ensure that each case is fully resolved within our existing SLAs

• Prepare employment packages (new hire, termination, retirement, employment leaves etc.)

• Collect, review, track and forward forms/documents to internal or external 3rd parties as required

• Escalate requests to third party vendors for information

• Coordinate and prioritize the flow and distribution of incoming employment changes, confirming necessary documentation and signatures

• Complete vacation and payroll investigations as required

• Administer HR/ Employee Programs as required

• Review inquiries into ERC and determine gaps/missing information and appropriate audience

• Monitor and identify trends in employee inquiries

• Continually review and maintain up-to-date and relevant information on internal and external sites and document templates

• Prepare and analyze reports for internal and/or external stakeholders as required

• Seek opportunities to create and simplify HR processes to improve customer service and meet client needs

Qualifications:

• Post-Secondary certificate or diploma in HR Administration

• 5-7 years HR administration experience

• Strong written and verbal communication skills

• Advanced Microsoft Suite experience

• Ability to prioritize and organize workload to meet strict deadlines

• Experience in handling sensitive and confidential information

• Professional, approachable and customer service oriented

• Basic knowledge of legislation such as Human Rights, the Workers’ Compensation Act, the Freedom of Information and Protection of Privacy Act; 

• Possess strong interpersonal skills and the ability to establish and maintain effective working relationships with all interested stakeholders; 

• Proficiency with the Microsoft Office suite of products (including excel);

• Ability to interpret and apply corporate policies and procedures, and collective agreements

• Commitment to ongoing professional development and continuous learning, and adherence to a professional Code of Ethics.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

This position is administered under CU Inc and Canadian Energy Workers Association Collective Agreement, Job Posting provisions.

CU Inc. is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.