Branch Coordinator

The Branch Coordinator plays a critical, central role in the smooth and efficient operation of our company. This position is the primary point of contact for internal and external stakeholders, focusing heavily on strategic scheduling, resource allocation, and maintaining operational continuity across all assigned and unassigned sites. The ideal candidate must excel at problem-solving, possess strong communication skills, and demonstrate a meticulous approach to managing sensitive information and balancing operational efficiency with cost control.

Schedule: Monday- Friday

Hours: 2:00 PM - 10:00 PM

Location: Boca Raton, FL

Responsibilities & Duties:

· Own day-to-day schedule creation, management, and filling of assigned sites and unassigned sites across South Florida.

· Ensure all sites are manned with qualified personnel while balancing cost and overtime constraints.

· Serve as the primary point of contact, efficiently handling and directing all incoming calls from clients, customers, and employees to the relevant departments or personnel.

· Apply and interpret company policies and standard operating procedures to resolve internal and external customer or employee issues.

· Utilize various software applications for both scheduling and communicating with clients or employees.

· Handle and process highly sensitive and confidential information pertaining to customers, clients, and employees with the utmost discretion and integrity.

Job Requirements include:

· Full-time, Part-Time or full-flex availability.

· Strong oral and written communication skills is a must.

· Proficient use of Microsoft Outlook, Excel, Word.

· Knowledge of security operations is preferred.

· Strong oral and written communication skills is required.

· Must be detail-orientated and able to handle multiple ongoing tasks.

· Strong customer service skills.

· Ability to work in a fast-paced environment and work efficiently under pressure.

· Strong prioritization skills.

· Fluency in English, including strong written and verbal communication skills, is required.

· Ability to work within a team

· Must be a United States citizen or foreign citizen authorized to legally work within the United States

· Must be free from illegal drug use and able to pass a drug screening upon offer of employment.

· Must be willing to submit to an extensive background check including but not limited to:

o Criminal History

o Personal character reference

o Employment and education verification

o Department of Motor Vehicle checks

Preferred skills & Experience:

· Knowledge of TrackForce software

· Knowledge of Connecteam scheduling software

· Knowledge or experience with ABDi/DwellingLIVE guest management software

· Spanish fluency – oral & written is highly desired.

· Previous scheduling/Dispatching experience.

· Previous experience in an office or front desk environment