CRM Communications Lead

Campeόn Gaming is an innovative Greek iGaming Hub with offices in Athens, Thessaloniki, and Nicosia, boasting 9 years of expertise and a strong international presence. We stand at the forefront of the iGaming industry, delivering a world-class gaming experience through our immersive technology stack and operational services.  

We are a diverse and dynamic team of over 180 Campeones, representing more than 10 nationalities from around the world. Our core philosophy, "We are our People", reflects our values of diversity, equity, inclusion, and transparency. These values have earned us recognition as one of the
Best Workplaces in Europe for 2024, Best Workplaces in Greece for 2025, 2024, 2023, and 2021, and we have been certified as a Great Place to Work for 4 consecutive years.  

We are also proud of ranking 6th Best Workplace for Women Hellas 2024 and 2nd Best Workplace in Tech Hellas for 2023.  

We are looking for a CRM Communications Lead to manage the implementation and quality assurance of CRM communications across customer channels. 

This role sits within CRM Operations, part of the broader Customer Lifecycle & Retention (CLR) department. The position focuses on ensuring CRM communications such as Email and On-Site Notifications (Inbox) are correctly configured, tested, and prepared within the Fast Track CRM platform. 

This role focuses on content implementation and operational management, not copywriting. All communication text and translations are provided by the Copy & Translation team. The role ensures that this content is correctly structured, formatted, and implemented within CRM campaigns. 

The position also supervises a Junior CRM Communications Executive and works closely with CRM Casino, CRM Sports, CRM Ops Bonus team, Design, and Copy & Translation teams. 

Key Responsibilities:

CRM Communications Implementation

- Configure Email and On-Site Notifications (Inbox) within Fast Track CRM.

- Implement campaign communications using content supplied by the Copy & Translation team.

- Ensure messages are correctly structured, formatted, and displayed across CRM channels.

Campaign Configuration

- Configure communication elements including message layouts, CTAs, templates, and notification structures.

- Prepare communications based on campaign briefs from CRM Casino and CRM Sports teams.

- Ensure communications are fully configured and ready for handover in line with campaign timelines.

Content QA

- Perform detailed QA checks before communications are handed over for deployment.

- Validate formatting, links, bonus references, localization placement, and rendering across devices.

Cross-Team Collaboration

Work closely with teams across CLR including CRM Casino, CRM Sports, CRM Operations (Bonus Department), Copy & Translation, and Design.

Team Leadership

- Supervise and mentor Junior CRM Communications Executive(s).

- Review communication setups and ensure QA standards are met before handover.

Requirements

- 2-3+ years experience in CRM operations, marketing automation, or CRM campaign execution.

- Experience with CRM platforms or marketing automation tools (Fast Track CRM is a strong advantage).

- Excellent English communication skills.

- Strong organizational and campaign management abilities.

- High attention to detail and QA discipline.

- Ability to coordinate with multiple stakeholders across marketing and CRM teams.

- Experience in iGaming CRM operations.

- Understanding of promotional and bonus mechanics in iGaming

We got you covered here:

• Competitive Salary 
• Access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
  
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Coverage of your public transportation expenses and gym membership
  
• Paid educational leave
• Hybrid working model
• Modern offices in the center of Athens
• 360 feedback for Constant personal and professional development
• 6 Company Extra Days off!

Equality/Diversity/Inclusiveness

At Campeón Gaming we are proud to provide equal opportunities to everyone. We value our employees, and we welcome everyone, no matter their ethnic, cultural, or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness.

Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Be part of our team!