Strategic Accounts Manager

(united States)Remotemid

OtherStrategic Accounts

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Quick Summary

Overview

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

Key Responsibilities

Account Management: Serve as the primary point of contact for our strategic customers. Develop a deep understanding of each customer's business, goals, and challenges. Build and maintain strong, long-lasting relationships with key stakeholders.

Requirements Summary

3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role. Excellent communication and negotiation skills. Strong problem-solving abilities and a proactive, customer-centric mindset.

Technical Tools

customer-successdata-analysissaasstrategic-planning

Responsibilities

~1 min read

→Account Management:
→
- →Serve as the primary point of contact for our strategic customers.
- →Develop a deep understanding of each customer's business, goals, and challenges.
- →Build and maintain strong, long-lasting relationships with key stakeholders.
→Customer Satisfaction:
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- →Proactively address customer inquiries, issues, and concerns.
- →Collaborate with cross-functional teams to deliver exceptional service and support.
- →Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
→Revenue Growth:
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- →Identify opportunities for upselling and cross-selling Campspot's products and services.
- →Develop and execute account-specific growth strategies.
- →Meet or exceed revenue targets and KPIs for assigned accounts.
→Strategic Planning:
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- →Work with customers to create and execute strategic plans that align with their business objectives.
- →Provide insights and recommendations to improve the customer experience and drive success.
→Data Analysis and Reporting:
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- →Monitor customer account performance and analyze usage data.
- →Prepare and present reports on key account metrics and trends.
- →Use data-driven insights to identify areas for improvement and optimization.
→Customer Onboarding:
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- →Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties
- →Coordinate with Implementation Manager to ensure smooth onboarding process for new properties
- →Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate

Requirements

~1 min read

3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role.
Excellent communication and negotiation skills.
Strong problem-solving abilities and a proactive, customer-centric mindset.
Proficiency in CRM software and data analysis tools.
Willingness to travel monthly for in-person meetings with key customers.
Experience in outdoor hospitality or related industries preferred.
Vertical SaaS experience preferred.