Samsung Sales Supervisor - Market Mall - Calgary, AB

It is an exciting time to be at OSL Retail Services, working for a people-focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to clients, customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We're on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service, and long-term relationships are all built upon that foundation. We believe in great people doing greater things, every day. We are also a proud Platinum Winner of Canada’s Best Managed Companies (8 consecutive years).

Samsung is a global leader in technology, opening new possibilities for people everywhere. Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada and we're happy to announce we're expanding once again! The Samsung Experience is coming to The Stampede City, with the launch of a brand-new Samsung Experience Store at Calgary's Market Mall in the spring of 2026 (Open Now).

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a world-leading expert in a cutting-edge industry. Reporting to the Sales Manager, the Sales Supervisor works with a team of sales representatives to deliver an amazing level of customer service, ensure that your store delivers excellence in Customer Experience and Operations, supports the Samsung brand, and drives the team to meet our collective business goals. You will lead by example and always create an environment where team members feel valued, can grow, and function well as a team. You are a strong ambassador of the Samsung brand. You’re passionate and want to sharpen your skills to grow along with us in a fast, fun, high-energy work environment.

• $24/hr Base Salary with industry leading bonus structure
• Exciting incentive programs
• Comprehensive health and dental plans
• Discounts on the newest technology
• Great employee referral program
• Ongoing continuous training
• Local, regional, and national career growth opportunities.

• Support all aspects of sales, customer service, and sales representative team development.
• Execute strategies to drive sales across multiple categories.
• Participate in recruiting, training, scheduling, and managing sales representative performance.
• Coach sales representative team on expectations and sales standards.
• Support sales team on the sales floor by interacting with customers and uncovering customers' needs through skilled questions.
• Support in leading daily and monthly store meetings.
• Support management team in key-holding, store opening, and store closing responsibilities.
• Uphold professionalism and integrity at all levels.
• Ensure team members are up to date on policies and procedures.

• Minimum 2 years of retail experience, Wireless sales experience a strong asset.
• Ability to drive sales and provide excellent customer service.
• Embody the Samsung brand and care about customer needs.
• Possess high level of interpersonal and customer skills.
• Strong management, coaching, and leadership abilities.
• Ability to recruit and build a team.
• Detail-oriented and results-focused.
• Effective decision-maker and problem-solver.
• Flexible to work beyond traditional business hours.

• Leadership
• Sales
• Coaching
• Communication skills
• Retail management
• Recruitment
• Customer service
• Interpersonal skills
• Problem-solving

• This position is an active vacancy at the SES Store at Calgary Market Mall.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.