CLM Expert

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.

• Experts in capital markets, banking and payments, wealth and asset management and energy.
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there
• Focus on maintaining our nimble, agile and entrepreneurial culture

• Utilize innovative and data-driven approaches to design and execute tailored CLM strategies that optimize customer value and engagement, in alignment with Capco's mission to set the global standard in customer lifecycle management. 
• Play a pivotal role in strengthening and expanding Capco's client network through excellent content delivery and relationship management, ensuring rapid implementation of solutions that contribute to the company's vision of revolutionizing customer lifecycle management stages and promoting growth. 
• Conduct Business analysis in order to define Business requirements that are clear and understandable to your IT colleagues. 
• Support the different business lines by following up on those business requirements by conducting testing for example, to ensure the functionality delivery quality. 
• Report regularly and in a comprehensive matter, your progress and issues to the different key stakeholders.  
• Be reactive and support the teams when an issue arises in order to fix / mitigate it quickly. 
• You build use cases for test cases and coordinate with IT and business to lead business testing. 
• Regularly update and consult with senior management on the progress and effectiveness of CLM strategies, providing reports and insights, work with CLM team to refine project & CLM best practices.  

• Bachelor's degree in computer science, or a related field. A master's degree or professional certifications (e.g., BSI, Salesforce, Microsoft Dynamics) is a plus. 
• Knowledge of the different business lines of a bank, their role and interaction with the general organization 
• Key skills: 
  • Digital Onboarding: Expertise in digital onboarding processes for private clients and SMEs. 
  • Digital Channels (mobile, online banking, application): Proficient in optimizing and managing digital channels for client engagement. 
  • Digital Advisory / Omnichannel: Experience in implementing digital advisory services and omnichannel strategies. 
  • Digital Marketing / CRM: Strong skills in digital marketing and customer relationship management.
• Experience with CLM tools, such as Salesforce, BSI, HubSpot, EngageBay, Wealth Dynamix for example. 
• Previous project experience in rolling out CRM tools/client reporting tools.
• "Can-do" attitude - strong passion for business improvement and change finding joy and motivation in creating something new, ability to work in a fast-paced, deadline-driven environment and manage multiple priorities simultaneously. 
• Good understanding of day-to-day production activities of the different business teams.
• Strong problem-solving and business analysis skills 
• Fluent English and French language coupled with presentation skills. 

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.