Technical Finance Assistant

🏡🏢This is a Hybrid role, the Technical Operations team work from our Cardiff Office 3 days per week.

🕝Working hours: Mon-Fri, 40hrs

• →BillPay: Ensuring accurate and timely processing of customer bills.
• →Redemptions: Managing risk and operations processes related to transferring Rewards points to customer bank accounts.
• →Safeguarding: Ensuring all processes related to safeguarding customer funds are executed with precision and within SLA.
• →Drawdowns: Ensuring unsuccessful drawdowns are returned, calculating any interest that needs to be refunded within SLA, and communicate
  decline reasons to customers to ensuring their understanding and minimising repeat contact.
• →Risk Control: Identifying customers who can be added to preloading and present the data for action by the Fraud team.
• →US Cash Advances: Leading a new company pilot offering drawdowns to US customers, understanding US regulatory compliance and timescales, and utilising software to effectively process US payments.
• →Customer Refunds: Overseeing the processing of customer refunds, ensuring they are handled efficiently and accurately.
• →Unallocated Cash Refunds: Managing the allocating and refunding of unallocated cash to customers, ensuring it is done promptly and correctly.
• →Debt Sale Operations: Handling processes related to the sale of debt, ensuring compliance with all relevant procedures and regulations.

• Exceptional Attention to Detail & Reliability: A keen eye for accuracy and consistently delivers high-quality, dependable work, with a meticulous eye for detail critical in ensuring the accuracy of all financial processes.
• Adaptability & Fast Learning: Quickly grasps new processes and systems, demonstrating a proactive approach to learning on the job, and being open to new ideas and processes.
• Technical expertise: Deep understanding of the technical aspects of financial processes.
• Process Improvement Mindset: Enthusiasm for identifying and implementing improvements to existing workflows, with the ability to identify inefficiencies and recommend solutions to improve accuracy and customer satisfaction.
• Collaboration: Strong teamwork skills to work effectively with other operational teams and meet SLAs.
• Operational Excellence: Commitment to maintaining the highest standards in all aspects of financial operations.
• Customer-Centric Approach: Understands the impact of their work on the customer experience and is motivated to contribute positively.

• Data Analysis: Possesses a willingness to learn and ideally some familiarity with data analysis tools (e.g., Looker, Snowflake) and strong proficiency in Excel/Sheets.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
🏥 Private Healthcare, including dental, hearing and optical services through Vitality
✈ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog-Friendly Offices
🍫 Free drinks and snacks in our offices

Interview Process

🤝 First stage: Call with a Talent Partner
🤝 Final stage: Task to be completed and interview with Team Manager.