Medical Records Coordinator

About Mindset Care, Inc. 

Mindset was founded to create a better experience for those with a mental illness and their caregivers in applying for Social Security Disability benefits.

Our team of Social Security Disability lawyers and representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) and/or Supplemental Security Income (SSI) through the Social Security Administration.  

Medical Claims Coordinators actively work directly with Attorneys and Case Managers in front end development of the claims process. This work is integral to ensuring clients’ disability claims are handled efficiently for clients. Claims Coordinators work hand in hand with other departments within the firm to ensure a smooth process for clients. They help ensure that clients receive the necessary documents and updates regarding their claims.  

Job Responsibilities: 

The Medical Claims Coordinator typically has a wide range of responsibilities, which can include but are not limited to the following:

• Review and process medical opinion packets, which can include compiling documents within a client’s file, writing a letter to an expert, etc.
• Ensuring a smooth workflow by creating forms, assisting with process improvement, uploading and downloading documentation from online portals, and organizing claims
• Providing clients with a courtesy copy of all documents through an internal tracking system 
• Updating and maintaining the accuracy of client files
• Scheduling out tasks and/or due dates for other departments
• Completing assignments directly from an assigned Case Manager or Attorney 
• All other duties as assigned

Requirements:

• Two (2) years of related experience; OR an equivalent combination of related education and experience 
• Ability to work autonomously and be self-motivated
• Business English, proofreading, and editing techniques
• Excellent time management and prioritization skills 
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to manage a fast-paced work environment.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in Google Workspace.
• Ability to multitask and prioritize tasks effectively.
• Reliable internet connection for remote work.
• Associate's degree or equivalent education.

Preferred Qualifications:

• Experience working in a remote or virtual office environment.
• Knowledge of virtual phone systems and online scheduling software.

Schedule: 

• This is a full-time, non-exempt position, Monday through Friday.  9:00 am - 6:00 pm EST.

Benefits:

• Remote first policy
• Large responsibility from the start
• The ability to ascend within the company
• A team of creative, transparent entrepreneurs driven to accomplish our mission