Intake Coordinator I

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

• →Responds immediately to service and referral inquiries coming into the Referral Coordination Center
• →Exhibits critical thinking skills to evaluate referral packets and determine how Child Behavioral Solutions (CBS) can best meet the needs of the referral
• →Responsible for disseminating referrals to appropriate facilities based on clinical and contractual parameters
• →Monitors the timely disposition from the facilities and assists in the targeting of a facility for admission
• →Tracks admissions and referral status in referral database and updates team reports
• →Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission
• →Serves as a liaison for both the facilities and resource coordinators to relay patient information
• →Establishes and maintains positive relationships with referral sources, families, staff, and visitors
• →Communicates with diverse audiences, ascertains the clients’ needs, and explains the multifaceted services of CBS
• →Provides exceptional customer service by responding to referral source requests and builds rapport with new referral sources
• →Able to manage many projects and is flexible when the workload increases. Works independently with the ability to plan and schedule daily activities and consistently achieve individual and team goals.
• →Ensures that all records of work activity are available to supervisor using approved means of reporting such data/information
• →Uses appropriate channels to report concerns and complaints in a timely fashion
• →Responsible for observing and monitoring team goals at least monthly and informing management when team goals are at risk of not being realized
• →Conduct weekly team Open Referral Report calls to review and discuss team referrals
• →Perform other duties as assigned

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
• Communicate clearly and effectively to person(s) receiving services and their family or healthcare team members
• Develops constructive and cooperative working relationships with others and maintains them over time
• Encourages and builds mutual trust, respect and cooperation among team members
• Maintains regular and predictable attendance

AHCORP

#LI-TB1

• Bachelor’s degree or some college coursework preferred
• 6 months to 1 year of experience in a data specialist role preferred
• Strong customer service background is required
• Healthcare or Case Management background in behavioral or mental health field is preferred
• Demonstrates the ability to function independently and possess strong decision-making skills
• Knowledge of regulatory standards and compliance requirements as it relates to the referral and placement process
• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Knowledge of office administration procedures with the ability to operate most standard office equipment
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
• Ability to adapt to frequent priority changes
• Capable of working within established policies, procedures and practices prescribed by the organization
• English sufficient to provide and receive instructions/directions