Coordinator, Incident Response

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. 

The Incident Response Team, Coordinator, will support ADL’s Incident Response (IR) team by managing case intake, incident response and triage operations, and knowledge documentation. This role ensures accurate incident management and tracking, maintains knowledge and content in various platforms, and provides training and onboarding support to IR team members and other staff involved in IR. 

• Review and triage incoming incident reports, ensuring appropriate documentation, categorization, and response assignment. 
• Assist in data entry, tracking, and reporting of incident trends. 
• Maintain and update files on knowledge management systems (e.g., Salesforce, SharePoint, AI tools), ensuring accurate, up-to-date records. 
• Assist in quality assurance efforts, reviewing digital reporting channels and data integrity. 
• Coordinate training and onboarding for staff, ensuring a smooth introduction and integration into ADL’s response protocols. 
• Provide general operational support to the Director and Associate Directors, ensuring seamless team coordination. 

• Support the development of training materials and knowledge-sharing resources. 
• Ensure efficient cross-team communication and coordination of incident response. 
• Participate in process optimization projects to improve IR workflows and data accuracy. 

This job description provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and ADL reserves the right to assign additional tasks as needed. 

• Previous experience with salesforce systems including Salesforce marketing cloud preferred. 
• Excellent data entry, quality assurance, and documentation skills. 
• Experience coordinating training and onboarding teams. 
• Ability to communicate effectively in cross-team collaboration.  
• High attention to detail and excellent time management.  
• Excellent verbal and written communication skills. 

• The ideal candidate has several years of experience working in a team environment in case management, knowledge management, or training coordination or related fields. 
• Experience working with ADL incident response, education, or advocacy teams is a plus. 

• Bachelor's degree in public administration, data management, communications, or a related field or equivalent experience. 

• ADL is a hybrid environment; this role will require 3 days in the office.