Service Advisor

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OtherService Advisor

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Quick Summary

Requirements Summary

Minimum of 3 years of automotive / technical experience Prior technician/mechanic expe

Technical Tools

OtherService Advisor

What We Offer

~2 min read

✓Full benefits within 30 days

✓Medical, dental, vision, prescription drug coverage, life insurance, disability insurance

✓401(k) match program

✓Paid vacation, holidays, and sick time

✓Commitment to your safety through boot and prescription safety glasses reimbursement

✓Career and learning development with an extensive training program through our Amerit University

✓Employee referral program, up to $1,000 bonus

✓ASE certification program with fee reimbursement and bonus

✓Employee recognition platform that includes opportunities to redeem points for merchandise

✓Employee Assistance Program (EAP)

✓24/7 nurse triage line

✓Employee discounts on cell phone service and entertainment tickets

✓Employee resource groups (ERGs) that foster inclusion

✓Wellness and fitness programs through our providers

✓Determine the scope of the repair or maintenance work needed to be done.

✓Manage various internal and external third-party software to update the status of the vehicles.

✓Obtain information from the technician for parts needed and contact central purchasing to order parts.

✓Manage all parts that are on order and update ETA’s so jobs can be scheduled for repair.

✓Communicate work orders with client and observe workflow progress to ensure work is completed to specified requirements in a timely manner with the technicians and the fleet manager.

✓Schedule planned maintenance events with the client in advance

✓Manage RO lifecycle to ensure timely and accurate completion and billing

✓Identify units out of service and collaborate with Fleet Manger to expedite repairs

✓Answer customer escalations regarding expected maintenance service completion

Minimum of 3 years of automotive / technical experience
Prior technician/mechanic experience is preferred
Familiarity with key vehicle parts
Dealership service advisor experience preferred.
Ability to update and interact in fleet systems.
Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
Ability to follow instructions and complete required training
Strong computer skills/phone/customer service/leadership and interpersonal skills
Must be able to read and create spread sheets.
Must be multi-tasked oriented.

* This role may support multiple sites and travel between locations may be needed.