Workers' Compensation Claim Supervisor

Workers' Compensation Claim SupervisorLocation: Irvine, CA (reporting remotely)Schedule: 8:00am - 4:30pm (PST)Salary Range: $90,000 - $105,000 ( depending on experience)

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The California Workers' Compensation Claim Supervisor oversees the investigation, adjustment, and supervision of assigned claims while leading a team responsible for multiple client accounts, including photography, PEO, tree trimming, and extermination industries. This position may be used as an advanced training role for future management opportunities. The Supervisor is accountable for delivering exceptional claim service, developing staff, maintaining compliance with Corporate Claim Standards and client-specific requirements, and ensuring quality outcomes for CCMSI clients.

 

 

At CCMSI, we seek supervisors who are strong people leaders, understand the impact every claim has on an individual's livelihood, hold themselves and their teams accountable, and view challenges as opportunities to develop talent and drive excellence.

• →Supervise and direct all claim activity for assigned accounts, ensuring compliance with CCMSI claim handling standards, client-specific requirements, and applicable laws.
• →Investigate, evaluate, adjust, reserve, and resolve claims within established authority levels and industry best practices.
• →Oversee claim-related expenses, payments, settlements, and vendor services to ensure appropriate, cost-effective claim management.
• →Direct the handling of complex and litigated claims while providing guidance and support to claim staff.
• →Train, mentor, and develop team members through ongoing coaching, education, and performance oversight.
• →Maintain accurate claim documentation, diary management, and quality standards across assigned accounts.

 

 

Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.

Working knowledge of entry- and mid-level WC adjusting roles and workflows.

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

 

• Bachelor’s degree or equivalent combination of education and experience.

• Experience supporting  multiple accounts, including: PEO, tree trimming, banking, exterminators, and photography. 
• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

 

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: 

 

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions• Compliance & audit performance – adherence to jurisdictional and client standards• Timeliness & accuracy – purposeful file movement and dependable execution• Client partnership – proactive communication and strong follow-through• Professional judgment – owning outcomes and solving problems with integrity• Cultural alignment – believing every claim represents a real person and acting accordingly 

 

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