Division Director II

• →Eviction Prevention: The Division Director works with Program Managers and the services team at each building to keep clients engaged in services and to develop a clear path to housing. This can include individual conversations with clients, Care Conferences, advocating for additional services for clients, and other creative strategies to stabilize clients at risk of losing their shelter bed. The Division Director should agree we have exhausted all possible alternatives when we are moving toward asking a client to leave shelter that will result in a return to homelessness. The Division Director is charged with regularly reviewing dashboards and assisting programs with long term shelter stayers. 
• →Addressing Emergency Situations: The Division Director is often called on by Program Managers when there is a significant incident at a program. The Division Director must demonstrate sound judgment when responding to new, challenging situations, and bring leadership to responding to situations that are not always clearly defined by policies and procedures. 
• →Community: Coordinated Care Agency value promoting community in our programs, so all clients feel welcomed and safe. The Division Director provides leadership with staff to ensure our buildings area comfortable home for all clients temporarily in our care. 
• →Grief and Loss: Because many clients in our low barrier programs are near the end of their lives, the Division Director provides leadership for staff and clients in dealing with grief and loss of valued members of the community. 
• →Respond to client concerns promptly and seek resolution at the lowest level possible. 

• Develop and foster relationship with leadership at Catholic Housing Services, Family Behavioral Health, and CCA Long Term Care to create a shared vision of coordinating with best practices of serving clients in our care. 
• Meet regularly and as needed with the leadership from other CCA/CHS Divisions to address challenges and create solutions when issues arise in programs. 
• Develop and promote best practice for service delivery that balance the needs of individuals or families living in our buildings and the community as a whole. 

• Oversee regularly scheduled maintenance of buildings, vehicles and equipment. 
• Handle emergency and facility issues. 
• In partnership with Program Directors, develop and regularly update emergency plans for programs. 
• Other duties as assigned. 

Job ConditionsThis position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. 

• Bachelor's degree in social services or a related field, or commensurate experience in social services. 
• At least three years of experience indirect provision of social services, preferably with homeless people. 
• Four years of supervisory experience. 
• Minimum 4 years of program management experience that includes budget development, strategic planning. Understanding of problems homeless people often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness. 
• Must have reliable transportation, valid driver’s license, auto registration and automobile insurance. 
• Knowledge of and commitment to the principals of Housing First and Harm Reduction. 
• Knowledge of the issues and obstacles encountered by chronically homeless adults. 
• Demonstrated experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness. 
• Ability to communicate effectively both orally and in writing. 
• Strong supervisory skills: hiring, coaching, training and evaluating. 
• Experience in word processing and spreadsheet applications and ability to learn property management software.
• Ability to work within the mission, goals and objectives of AHA and Catholic Community Services.

• Master’s degree in Social Work or a related field. 
• Experience in social service administration and supervision.  
• Fluency in Spanish. 

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.