Entry into Service Recovery Worker

Every person who walks through our doors has a story. Some are taking their first steps towards change. Others are returning after setbacks. All deserve to be met with compassion, respect and the opportunity to build a healthier future.

At Change Grow Live, we believe that with the right support, people can overcome challenges, rediscover their strengths and achieve lasting change. As an Entry Into Service Worker, you'll play a vital role in making that happen.

This is more than a welcoming role. It's an opportunity to be the first person who helps someone feel heard, understood and supported as they begin their recovery journey.

Joining our Bromley service, you'll be a key part of the team responsible for ensuring people can access treatment and support quickly, safely and effectively.

Working alongside recovery coordinators, clinicians and partner agencies, you'll engage with individuals at the point they enter the service, helping them navigate the first stages of their treatment journey and ensuring they are connected to the support that best meets their needs.

No two days are the same. You'll balance direct service user engagement with assessment, safeguarding, partnership working and administration, helping to create positive experiences that encourage people to remain engaged in treatment.

We're looking for someone who is motivated by making a difference and who understands the importance of building positive relationships from the very first interaction.

 

You'll bring:

• Experience working with vulnerable adults, communities or individuals facing complex challenges.
• Excellent communication and engagement skills.
• The ability to build trust and rapport quickly.
• Strong organisational skills and attention to detail.
• An understanding of safeguarding, confidentiality and professional boundaries.
• The ability to work effectively as part of a multidisciplinary team.
• A genuine passion for helping people make positive and sustainable changes in their lives.

Experience within substance misuse, mental health, criminal justice, housing, homelessness, healthcare or community support services would be advantageous.

• →Welcoming and engaging people entering treatment and recovery services.
• →Completing screening assessments and gathering information to support care planning.
• →Supporting individuals through the early stages of their recovery journey.
• →Delivering harm reduction advice, guidance and practical interventions.
• →Identifying safeguarding concerns and undertaking risk assessments where required.
• →Maintaining accurate, timely and high-quality case records.
• →Working collaboratively with colleagues and external professionals.
• →Supporting individuals to access wider services, including healthcare, housing, wellbeing and community support.
• →Promoting recovery-focused, trauma-informed and person-centred approaches throughout your work.

Our work is guided by two ambitions:

We combine expertise, innovation and lived experience to deliver services that create meaningful and lasting outcomes.

We work alongside local partners and communities to improve wellbeing, tackle inequalities and create opportunities for people to thrive and succeed.

We are committed to creating the conditions for success for everyone who works and volunteers with us, fostering inclusive cultures where people feel valued, supported and empowered to make a difference.

 

 

 

When completing your application, please ensure your supporting statement demonstrates how your skills, knowledge and experience meet the requirements outlined within the job description.

 

For an informal discussion about the role, please contact Dawn Evans-Booth at Dawn.Evans-Booth@cgl.org.uk.

 

 

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Outer London Weighting (£2,250.61)

8/7/2026

5/7/2026

Dawn Evans-Booth | dawn.evans-booth@cgl.org.uk | 07435925447

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.