Front of House/Administrator

Walking into a drug and alcohol service can feel like a significant step. As our Front of House / Administrator, you’ll make sure everyone entering our Croxteth Hub is welcomed with warmth, compassion and dignity.

You’ll be a trusted first point of contact, creating a calm, safe and inclusive environment where people feel listened to, respected and supported without judgement.

This is more than a traditional reception or administration role.

You’ll combine excellent front-of-house support with meaningful service user engagement, helping people feel confident about accessing treatment and connecting them with the right support.

 

You’ll welcome visitors, respond to initial enquiries, coordinate appointments and help manage the flow of a busy service.

You’ll handle incoming calls, maintain accurate and confidential records, update databases and make sure reception and waiting areas remain organised, informative and welcoming.

 

You’ll also have positive, recovery-focused conversations with people accessing the service. You’ll provide practical information, complete initial triages and offer brief advice around harm reduction, safer substance use and safer sex. Full training will be provided.

 

You’ll promote awareness of naloxone, encourage people to attend keywork sessions, groups and clinics, and connect them with recovery communities, peer support, mutual aid and relevant partner organisations.

 

Working closely with colleagues, you’ll support service communication, encourage feedback from people using the service and contribute to meetings, training and the wider organisation of the Croxteth Hub.

 

AI can be a helpful tool when preparing your application, and you're welcome to use it. However, we'd really like to hear about you.

Please make sure your application reflects your own experience, achievements and strengths, and clearly shows how you meet the essential criteria for the role. The strongest applications are those that are genuine, specific and bring your skills and potential to life through real examples.

 

We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.

 

This opportunity is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application.

 

Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.

 

CGL SPOT (20) (£26,296.03 - £26,296.03)

N/A - Outside London Weighting Area

Cameron Mcgann | Cameron.Mcgann@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.