Housekeeping Department Trainer - Full-time

Black Desert Resort is an ultra-premium destination resort in Southern Utah offering luxury accommodations, refined dining, and elevated guest experiences. The Housekeeping Department plays a critical role in maintaining the resort’s high standards of cleanliness, presentation, and guest satisfaction.

The Housekeeping Department Trainer is responsible for ensuring all team members are trained to consistently meet and exceed these standards across all areas of the resort.

The Housekeeping Department Trainer – Full Time is responsible for developing, implementing, and maintaining training programs for all housekeeping team members across all shifts. This role ensures consistency, quality, and efficiency in housekeeping operations through structured onboarding, hands-on training, and continuous coaching.

This position plays a key role in maintaining operational excellence by creating and updating Standard Operating Procedures (SOPs/SOCs), reinforcing safety and service standards, and partnering with leadership to drive performance improvement.

• →Train all new housekeeping team members across multiple roles including guest room attendants, house attendants, and public area staff.
• →Provide ongoing coaching and development to ensure consistent performance and adherence to standards. Develop, write, and regularly update Standard Operating Procedures (SOPs/SOCs) for all housekeeping functions.
• →Ensure all training materials reflect current resort standards, safety guidelines, and best practices.
• →Conduct hands-on training sessions, demonstrations, and shadowing opportunities across all shifts.
• →Partner closely with the People Services Culture and Care Manager to develop and execute training strategies, onboarding programs, and ongoing team development initiatives that support resort culture and operational standards.
• →Evaluate employee performance during and after training, providing feedback and follow-up support.
• →Partner with housekeeping leadership to identify training needs and performance gaps.
• →Maintain training records, checklists, and completion tracking for all team members.
• →Reinforce proper use of cleaning equipment, chemicals, and safety procedures.
• →Support quality assurance efforts through spot checks, audits, and inspections.
• →Collaborate with supervisors and inspectors to ensure alignment between training and operational standards.
• →Stay current on industry trends, cleaning techniques, and equipment.
• →Assist operationally during peak periods to support housekeeping teams.
• →Participate in departmental meetings and continuous improvement initiatives.
• →Uphold Black Desert Resort’s ultra-premium cleanliness and service standards.
• →Provide hands-on operational support during peak periods or staffing challenges, including cleaning guest rooms, conducting inspections, and assisting in public areas to maintain service levels and cleanliness standards.
• →Perform other duties as assigned.

• 2–4 years of experience in housekeeping or hospitality operations.
• Previous training, leadership, or supervisory experience preferred.
• Strong understanding of housekeeping standards, procedures, and equipment.
• Excellent communication and coaching skills.
• Strong organizational and documentation abilities.
• Ability to train across multiple shifts and adapt to varying schedules.
• Knowledge of safety procedures, chemical handling, and cleaning best practices.
• Ability to work independently and collaboratively.

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