IT Tech, CoralTree Home Office

The IT Tech, CoralTree Home Office provides hands-on, onsite technical support for the CoralTree Home Office in Englewood, CO. This role is the first point of contact for day-to-day technology needs at the Home Office, including hardware, software, network connectivity, and general IT troubleshooting. This role reports to the Eastern Regional Director of IT.

• →Home Office Technical Support: Serve as the onsite, hands-on IT support resource for all Home Office staff, resolving hardware, software, and connectivity issues as they arise.
• →Hardware & Equipment Management: Set up, maintain, and troubleshoot workstations, laptops, printers, monitors, and other Home Office IT equipment.
• →Network & Connectivity Support: Support day-to-day network connectivity and WiFi at the Home Office, escalating complex issues to the Security & Infrastructure team.
• →New Hire IT Setup: Provision equipment, accounts, and access for new Home Office employees, and manage IT offboarding when employees depart.
• →Software & Application Support: Provide first-line support for common software and applications used at the Home Office, escalating application-specific issues to the Applications team as needed.
• →IT Documentation: Keep documentation current for Home Office IT assets, configurations, and support procedures.
• →Vendor Coordination: Coordinate with 3rd Party Support and other vendors on issues that require outside involvement.
• →Ticket Management: Track and resolve IT support tickets in a timely manner, maintaining clear records of issues and resolutions.

• High school diploma or equivalent required; Associate's degree or relevant IT certification (CompTIA A+, Network+) preferred.
• 1–3 years of hands-on IT support or help desk experience.
• Working knowledge of Windows and/or Mac operating systems, common office software, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to lift and move IT equipment (e.g., monitors, computers) as needed.
• Onsite presence at the Englewood Home Office required.

CoralTree Hospitality is one of the fastest-growing hospitality management companies in the United States, overseeing a portfolio of more than 50 hotels, resorts, and residential properties nationwide, including the CoralTree Residence Collection of vacation rentals and homeowner associations. Founded in 2018 and headquartered in Englewood, Colorado, CoralTree is a wholly-owned subsidiary of Lowe, a private real estate company with more than 50 years of experience in hospitality development and management. CoralTree has been recognized as a Top Workplace in Colorado for multiple consecutive years, reflecting its people-first, entrepreneurial culture. The company's mission is to create distinctive, memorable guest experiences that celebrate the unique surroundings, culture, and community of each property it manages.