Sr. Deskside Support Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Sr. Deskside Support Specialist to join us. 

• →Serve as a technical lead for deskside IT support, resolving complex hardware, software, and network issues for deployed CDC personnel.
• →Oversee the configuration and maintenance of deployable LAN kits, RAID-enabled scientific workstations, and other emergency response equipment.
• →Coordinate IT asset management, ensuring compliance with CDC property management procedures during installations, moves, and emergency deployments.
• →Provide mentorship to junior specialists, guiding troubleshooting efforts and ensuring adherence to CDC IT support protocols.
• →Collaborate with the Emergency Preparedness team during high-pressure events, ensuring IT systems remain operational and responsive to emergent needs.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Bachelor of Science in Information Technology or other related field
• 6-8 Years of Experience in Deskside Support

• ITIL Preferred