Accounts Receivable Specialist 1 - Admin Bldg. 2

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  Almost 40% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Are you a detail-oriented professional who enjoys solving problems, working with customers, and making an impact on business operations?

We are seeking an Accounts Receivable Specialist 1 to join our team. In this role, you will manage customer account activity, investigate payment discrepancies, collaborate with cross-functional teams, and help drive process improvements that support exceptional customer service and financial accuracy.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with data, and takes pride in providing outstanding support to both internal and external customers.

As an Accounts Receivable Specialist 1, you will:

• Directly responsible for any assigned customer accounts including the research and resolution of customer payment discrepancies or deductions, including miscellaneous invoices (MI’s) and unapplied (UN) payments on the MI spreadsheet in a timely manner

• Partner with internal stakeholders and managers to seek out, identify and advise on areas of opportunity to achieve optimized results for all teams.

• Monitors and updates payment discrepancies daily and adjusts accordingly

• Research and identify reason for payment discrepancies; codes into pre-established categories

• Communicate discrepancies to corresponding departments for resolution/approval following standard processes

• Resolve customer questions regarding their statements, invoices, credits, etc.• Contact customers with questions concerning the application of payments on their accounts• Understand the processes surrounding redistributions, transfers, daily reconciliation, cash application, AR Portal, and other General Accounting processes

• Monitor the ICL (Invoice Correction Log) and write up/process any necessary corrections, including adding notations into the invoicing software

• Answer any questions from warehouses (or other internal customers) regarding accounts and their processes within the system

• Provide training/guidance to warehouse personnel as needed for various General Accounting processes

• Identify ways to streamline or automate processes and implement solutions.• Assist with ad-hoc requests such as audit support and system implementations.• Participate in department projects as requested• Other duties and projects assigned by Management

• Related experience in Accounts Receivable or equivalent business environments.

• 8:00 a.m. to 4:30 p.m. with a morning and afternoon break and a half hour lunch• Ability to work overtime if needed

• In an office environment 100% of the time