Intern, Operations-Remote

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The Operations & Project Management Intern will support department-wide initiatives by coordinating projects, examining current workflows, developing resources, identifying gaps and white-space opportunities, and recommending improvements that benefit the overall team. The intern will collaborate with cross-functional stakeholders and help translate ideas into clear, sustainable operational practices. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations.  To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as training and support locally and through our National Center.

The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization. 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations.  To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as training and support locally and through our National Center.#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

• Time Commitment: 20-25 hours per week
• Internship Duration:  1/25/27-5/7/27​
• Location: Remote in Central and Eastern Time Zone
• Salary: $23.00 per hour

Individuals participating in the internship program are provided with an opportunity to:

• Gain important and practical job skills to be successful in a non-profit environment.
• Opportunity to explore a career-path with a reputable voluntary health/service organization.
• Complete an internship that enriches your academic and professional resume as well as enriching your personal life by making a difference in the lives of others.

• Assist with planning, organizing, and monitoring departmental projects and strategic initiatives from initiation through completion. 

• Maintain project plans, workback schedules, milestones, action logs, decision records, risks, and dependencies. 

• Prepare meeting materials; capture decisions, action items, owners, and next steps; and support timely follow-up on deliverables. 

• Coordinate information across workstreams and help ensure stakeholders have clear visibility into project status and priorities. 

• Document current-state workflows and help design clear, practical future-state processes. 

• Identify bottlenecks, duplicative work, handoff issues, unclear ownership, and other operational pain points. 

• Gather stakeholder feedback, research best practices, and recommend improvements that increase efficiency, consistency, and team effectiveness. 

• Help pilot, document, and evaluate new or improved processes using defined success measures. 

• Create, update, and organize standard operating procedures, process maps, templates, checklists, toolkits, user guides, and playbooks. 

• Support centralized resource libraries and improve the findability, usability, consistency, and maintenance of departmental information. 

• Develop onboarding, training, and reference materials that help team members understand and adopt operational processes. 

• Apply clear document standards, version control, and accessibility considerations when developing resources. 

• Conduct environmental scans, benchmarking, and internal discovery to identify white-space opportunities, unmet needs, and operational gaps. 

• Synthesize qualitative and quantitative findings into concise summaries, recommendations, and leadership-ready presentations. 

• Help prioritize opportunities based on impact, effort, urgency, stakeholders, and alignment with department goals. 

• Support annual planning, special projects, and continuous-improvement initiatives as assigned. 

• Senior, graduate student, or recent graduate pursuing a degree in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field. 
• Must have course work or experience in project management, process improvement, operational strategy, organizational effectiveness, or nonprofit operations. 
• Intermediate proficiency in SharePoint specifically building out SharePoint pages required.
• Certified Associate in Project Management (CAPM) certification a plus but not required.
• Experience with Power BI, Smartsheet, Microsoft Copilot, process-mapping tools, or other project management platforms is a plus but not required. 
• Strong organizational skills, attention to detail, and ability to manage multiple priorities. 
• Ability to gather information, identify patterns, ask thoughtful questions, and translate findings into practical recommendations. 
• Ability to work independently while collaborating effectively in a cross-functional, remote, or hybrid environment. 
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. As well as intermediate proficiency in Canva.
• Demonstrated curiosity, initiative, adaptability, professionalism, and commitment to continuous learning. 
• Required: Reliable WiFi Connection.
• Minimum availability of 20 hrs./wk., M-F between the hours of 8:30am-5pm.
• Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.  For any roles working remotely, the work must also be performed inside the United States, not in a foreign country.
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The American Heart Association invests in its people.  Visit Rewards & Benefits to see more details.

• Compensation and Performance – Attracting talented, committed interns means offering competitive compensation, ongoing professional development and training, and an environment in which to work and grow. And we do.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Healthcare Benefits – You will have the opportunity to participate in our Teladoc General Medical and Behavioral Health programs.  We also provide access to our Employee Assistance Program (EAP) at no cost as a confidential program designed to assist employees and family members with personal issues that affect their relationships at home or at work.

This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities