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Trade Administrator (Dispatcher)

Us-Me-Portlandmid

OtherAdministrator

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Quick Summary

Overview

Overview Join the Heritage Home Service Team as a Trade Administrator at our Portland, ME location ***In-Office position This is not a remote position.

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OtherAdministrator

***In-Office position This is not a remote position. Candidates must live in the Portland service area of Maine***

What We Offer

~1 min read

At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.

Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Responsibilities

~1 min read

Service Coordination & Dispatch:

→Manage scheduling and dispatch for residential service calls in the lakes region area
→Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
→Monitor job progress and proactively resolve scheduling conflicts or delays

Customer & Technician Support:

→Serve as the primary point of contact for customers regarding scheduling and service updates
→Build strong relationships with technicians and support them in delivering top-quality service
→Maintain clear communication between customers, technicians, and the regional dispatch team

Operation Excellence:

→Track and analyze service performance metrics to identify areas for improvement
→Implement process enhancements to improve efficiency and customer satisfaction
→Ensure compliance with safety standards and company policies

Strategic Planning:

→Collaborate with department leadership to align scheduling and resource allocation with business goals
→Support initiatives that improve workflow and enhance the customer experience

Availability Monday through Friday, full-time, hours can vary

Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Familiarity with residential trade services is a plus