I.T. Technical Support Specialist/Security Ad

Position Title: I.T. Technical Support Specialist/Security Administrator

Department: Information Technology

Reports To: I.T. Network Engineer Technical Manager

Location: Central

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park,

and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in

their capacity to create meaningful change. We strive to Create Connection by engaging with

people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating

our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek

smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do (Summary of role)

The IT Technical Support Specialist/Security Administrator will handle internal customer support for the Audubon Institute's Information Technology Department. Responsibilities include assisting with the IT network, personal computers, servers, and related tasks. This role also oversees and ensures the security of the organization's computing systems and programs.

Day to Day Responsibilities (Limit to most important/top 10 duties if possible)

•    Providing Quality Support: Deliver high-quality support to staff to meet their IT needs effectively.

•    Support Requests: Respond promptly to support requests and ensure timely issue resolution.

•    Technical Troubleshooting: Diagnose and resolve PC issues, connectivity problems, and system errors for the Audubon Nature Institute.

•    Hardware Administration: Install, repair, and optimize printers, hardware components, and related devices.

•    Security Administration: Administer FortiEDR, FortiMail, virus scanning programs, phishing/email security, and ensure PCI compliance.

•    System Performance: Perform performance tuning, hardware upgrades, and resource optimization as needed.

•    Procurement Support: Create quotes and orders for IT equipment and software.

•    IT Project Execution: Develop and execute plans for assigned IT projects.

•    Training and Compliance: Participate in training sessions and adhere to safety, privacy, and confidentiality regulations (e.g., HIPAA, OSHA).

•    Collaboration: Maintain effective working relationships with team members and stakeholders.

Additional/Overall Skills:

•    Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

•    Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

•    Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

•    Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

•    The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves: (required for the role)

•    Minimum 5 years of experience in troubleshooting and repairing PC's and networks. 2 years’ experience in computer security.

•    Virus scanning administration

•    Email security and data protection administration

Nice-to-Haves: (preferred for the role)

•    College degree in Information Technology or equivalent

•    A+ or similar preferred.

•    Common network operating systems

•    Common network hardware (including cabling, hubs, switches, and routers)

•    Troubleshooting printers in a network and local environment.

•    Operation, installation and troubleshooting of common hardware

Physical Requirements: (Add per list provided based on role type)

•    Medium Work: exerting up to 10 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.

•    Sitting or standing, bending, stooping, and the ability to carry items weighing up to 25 pounds.

•    Constant adequate range of motion and mobility required.

•    Regular near acuity with clarity of vision at 20 inches or less required.

•    Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions

•    and ability to determine the time, place and sequence of operations or actions required.

•    Regular talking and the ability to express and exchange ideas by means of language expected.

•    Regular hearing and the ability to perceive the nature of sounds.

•    Constant ability to read, record, or type data quickly and accurately required.