Operational Manager - DSOC Arkema

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The core roles of the Team Leader are:

• Operations Management to ensure the smooth running of daily operational requirements
• People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives
• Performance Management i.e. aligning operations KPIs towards company’s objectives
• Interface Management including customers and internal and external entities and partners
• To act as an operational point of contact on support service for customer/global business owner contacts
• To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
• To ensure excellent quality of service as per SLAs for customer and KPIs for LoB

To work with team members to provide support and assistance to team members in their daily work

knowledge and abilities

Proficient in English & French

Good technical knowledge and capable of learning new technologies and applications

Dynamic, flexible and available 24 x7

Ability to build relationships with peer and management levels both with clients and the company management

Excellent manager with the ability to lead a team of analysts and specialists

Excellent customer service skills.

Must have excellent inter personal and presentation skills

Exemplary time management, organisational and planning skills

Ability to work under pressure and to deal with multiple tasks

Ability to own problems and see things through resolution

Confident in various MS Office Applications (Word / Excel / PowerPoint / Visio)

 

education, qualifications, and certifications

Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience

Master Degree or managerial degree would be an advantage.

 

experience

Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.

Sound knowledge of Networking

Managerial skills such as people development, team management, motivating team members, team building are essential.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.