Senior Infrastructure Technical Lead

Problem Solving: Job requires complex problem-solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.

Creativity: Job requires extensive creativity and a constant need to find new and improved solutions to be effective.

Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Provide technical leadership and oversight for enterprise infrastructure operations, coordinating cross-functional response efforts across network, security, cloud, data center, and business systems environments. Exercise independent judgment in evaluating complex technical issues, establishing priorities, directing resolution strategies, and communicating operational risks and recommendations to management.

Serve as the subject matter expert and technical authority for enterprise networking and security services, including WAN, LAN, wireless, cloud networking, and related technologies. Lead the development of infrastructure standards, architecture recommendations, lifecycle strategies, and vendor technology evaluations to ensure reliability, scalability, security, and alignment with business objectives.

Lead the design, optimization, and strategic direction of data center, virtualization, cloud, and hybrid infrastructure environments. Evaluate current and future technology requirements, develop infrastructure roadmaps, and recommend architectural improvements that support organizational growth, operational efficiency, and long-term business continuity.

Direct business continuity and disaster recovery initiatives, including recovery strategies, testing methodologies, infrastructure resilience planning, and risk mitigation efforts. Establish recovery standards, evaluate infrastructure risks, and recommend corrective actions to ensure operational readiness and regulatory compliance.

Partner with Information Technology leadership to develop technology strategies, operational policies, service delivery standards, and infrastructure roadmaps. Lead complex infrastructure improvement initiatives and provide recommendations regarding automation, monitoring, integration, capacity planning, cybersecurity, and emerging technologies based on business impact analyses.

Provide technical leadership, mentoring, and professional guidance to engineers and technical staff through coaching, architectural reviews, operational assessments, and knowledge-sharing initiatives. Establish technical standards, oversee documentation governance, and communicate service performance, risks, and strategic recommendations to leadership, vendors, and key stakeholders.

Lead the design and governance of hybrid identity, endpoint management, and enterprise access solutions, ensuring alignment with organizational security requirements, regulatory obligations, and industry best practices. Collaborate with technology and cybersecurity teams to implement strategic initiatives, develop technical standards, and drive continuous improvement across the enterprise technology environment.

Research, evaluate, and recommend emerging technologies, methodologies, and operational practices that improve infrastructure reliability, security, scalability, and cost effectiveness. Develop business cases and implementation strategies to support informed technology investment decisions and organizational objectives.

Performs other duties as assigned.

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Fostering Teamwork: Listens and responds constructively to other team members’ ideas. Offers support for others’ ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Formal Education: Bachelor’s Degree in a related area of study.

Experience: 7 or more years

Advanced knowledge of enterprise infrastructure, cloud services, networking, security, endpoint management, and disaster recovery solutions.

Strong knowledge of virtualization platforms, cloud technologies, infrastructure monitoring, patch management, lifecycle management, and capacity planning.

Strong understanding of business continuity planning, data protection technologies, backup systems, and disaster recovery testing.

Ability to troubleshoot complex issues across multiple technology domains, vendors, cloud services, and on-premises environments.

Ability to lead technical investigations, influence standards, and provide technical direction without direct supervisory authority.

Five or more years of relevant experience supporting data center, virtualization, backup, endpoint management, cloud, or hybrid infrastructure.

Experience serving as a senior engineer, technical lead, escalation engineer, or similar role.

Experience architecting IT solutions for data center/cloud operations, network, endpoint management, BC/DR, and site requirements/readiness.

Experience supporting platform upgrades, patching, firmware maintenance, restores, disaster recovery testing, and lifecycle activities.

Experience coordinating complex incidents across technical teams, field resources, vendors, customers, and management.

Job requirements frequently change requiring re-training once or more per year

Stress Load: Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule: Work is scheduled during normal business hours with frequent requirements to work nights, holidays or weekends

A person’s performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives