Director of Housekeeping

Stationed in the midst of Savannah’s historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest’s entire stay, and we do so with creative spark and worldly elegance. 

Our Housekeeping team seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• →Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• →Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• →Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• →Respond to guest requests, concerns and problems to ensure guest satisfaction.
• →Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• →Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• →Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

One to two years of post high school education.

• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
• 3-5 years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in luxury hotel environment.

• Requires thorough knowledge of the Housekeeping field.
• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.