ISSM / IT Support

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OtherIt Support

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Quick Summary

Overview

Overview Job Title: ISSM / IT Support Job Location: Melville, NY (100% on site)Salary: $36-$60/hr DOE Responsibilities Provide IT Support in supporting end-user devices, servers, telecommunications,

Technical Tools

OtherIt Support

Responsibilities

~1 min read

→Provide IT Support in supporting end-user devices, servers, telecommunications, and systems support.
→Provide basic troubleshooting / break fixes for desktops, laptops (Windows) / Network / Printers, etc.
→Perform Proactive Upgrades / Updates to Computers / Mobile Equipment.
→Provide Support for Teams Meetings Onsite, as needed. Troubleshoot iPhone devices.
→The person needs to be able to navigate the business and technology processes effectively and efficiently.
→Ensure proactive IT assistance for the most critical executives.
→Test and implement all new technology utilized by Admins.
→Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
→Establish trust with customer base and maintain confidentiality.
→Primary support technician responsible for ensuring pre-testing.
→Guide users through IT processes, knowledge base articles applications, and end-user tools. Highly proficient with complete Microsoft tools suite.
→Interface with all levels of Stellant personnel and government management personnel to ensure contract security compliance with National Industrial Security Operational Manual, DoD Manual 5205.07, Contract Security Classification Specification (DD254) and Program Classification Guides.

Requirements

~2 min read

Bachelor’s Degree Computer Science, Information Technology or related field or equivalent experience.
Minimum 5+ years IT support including minimum 2+ years in a Tier 3 capacity
Well-founded grasp of Tier 3 Support.
Microsoft SCCM and Active Directory experience.
Proven knowledge of Desktop Support.
Microsoft Windows 10 experience desired.
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals.
The individual must be able to balance business requirements with IT standards, acting quickly to support the most Senior Level executives.
The position requires a self-motivated candidate that is capable of working in an independent or team environment with minimal direction.
This role requires a deep level of technical and business expertise along with strong customer service skill set.
Deep knowledge of configuring and supporting iOS mobile devices
Strong IT troubleshooting skills.
Advanced understanding of laptop/desktop hardware support.
Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
College Degree or Technical certifications preferred and minimum of 6 years of prior related experience.
The candidate will be required to conduct security self-inspections, apply risk mitigation methodologies, support customer assessments, and implement security measures to meet requirements after training has been completed.