Order to Cash Associate

You will be the trusted finance partner for our Trade customers, taking ownership of the sales ledger from billing through to cash collection. Working closely with Trade teams and superusers, you will ensure invoicing is right first time, payments are received on time, and queries are resolved quickly and professionally. Your ability to build strong working relationships will be key to maintaining a clean ledger and minimising overdue debt.

In this role, you will manage the end‑to‑end Order to Cash process for Schools and Groups customers. You’ll work collaboratively with attractions and internal stakeholders to issue accurate billing, proactively chase payments, and handle queries with sensitivity to the specific needs and timelines of schools. Your focus will be on excellent service, strong communication, and maintaining positive long‑term relationships while protecting cashflow.

• Experience in accounts receivable, billing, credit control, or sales ledger work (or a relevant finance degree)
• Confidence managing a full O2C cycle including billing, collections, query resolution, and cash allocation
• Strong customer relationship skills, with experience engaging internal and external stakeholders
• The ability to work to strict deadlines, including month‑end
• A proactive, resilient approach to chasing outstanding payments and resolving issues
• Intermediate Excel skills and strong attention to detail
• Excellent verbal and written communication skills

• Trade role: experience working with trade customers, pricing queries, or commercial teams is highly beneficial
• Schools & Groups role: experience dealing with schools, public sector, or group customers and handling varied billing requirements is an advantage

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.