Veterinary Receptionist - Hartfield, VA

We’re a fun group that works hard to serve our large client base—and we genuinely enjoy working together. From hockey to football, Hallmark movies to Harry Potter, and makeup to “spooky season,” there’s a pretty good chance you’ll find someone here who shares your interests.

We believe work is better when people can be themselves, laugh together, ask for help when they need it, and know their teammates have their back. The occasional mid-day meme sharing doesn’t hurt either.

• Welcome clients and their pets and help create a positive experience from the moment they arrive
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• Schedule and confirm appointments while helping maintain an organized daily flow
• Check clients and patients in and out efficiently
• Collect and process payments and maintain accurate client account information
• Update client and patient information and maintain accurate records
• Communicate with veterinarians and clinical team members to help coordinate patient care
• Relay messages and information accurately and promptly
• Assist clients with prescription and food requests according to hospital procedures
• Provide clear, compassionate communication during both routine and emotional situations
• Help address client questions and concerns and escalate issues appropriately when needed
• Maintain a clean, welcoming, and organized reception area
• Support your teammates and pitch in wherever needed to keep the front desk running smoothly

• Previous veterinary reception or customer service experience is preferred but not required
• Excellent customer service and communication skills
• A friendly, professional, and compassionate approach to working with clients
• Strong organizational and multitasking skills
• Comfort managing phones, appointments, client questions, and competing priorities in a busy environment
• Attention to detail and the ability to maintain accurate records
• Confidence using computers and learning new software and technology
• The ability to communicate effectively with clients and coworkers in person, by phone, and electronically
• A team-first attitude and willingness to ask for help and offer it when someone else needs it
• Patience, empathy, and professionalism when navigating difficult or emotional conversations
• A genuine love for animals and the people who care for them
• A sense of humor and willingness to participate in the occasional mid-day meme exchange

If you’re looking for a workplace where people work hard, appreciate each other, and aren’t afraid to have a little fun along the way, we’d love to meet you.

Diversity, equity, and inclusion are core values of Hartfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.