Veterinary Receptionist - Rochester Hills, MI

• A supportive team that genuinely helps one another
• A “better together” culture where wins are shared and challenges aren’t faced alone
• A Fear Free and Cat Friendly approach focused on creating positive experiences for feline patients
• Leaders who listen, value your ideas, and appreciate your contributions
• Continuing education and professional development opportunities
• A team that celebrates birthdays, milestones, and the little wins that matter
• A workplace where your individual strengths and personality are valued
• The opportunity to make a meaningful difference for cats and the people who love them

• Schedule appointments and efficiently manage a multi-doctor calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices and returns
• Handle prescription and refill requests according to hospital protocols
• Manage appointment flow and communicate effectively with the medical team
• Recognize situations that may require same-day evaluation, urgent or emergency care, or routine scheduling based on established hospital protocols
• Create a positive, compassionate experience for clients and their cats
• Support safe and effective patient handling using low-stress or Fear Free techniques when needed
• Work collaboratively with teammates to keep the hospital organized and running smoothly

• Previous experience as a Veterinary Receptionist
• Strong customer service and client communication skills
• Comfort working in a fast-paced clinical environment
• Experience coordinating appointments, managing schedules, and supporting efficient clinic flow
• Safe and compassionate patient-handling skills with an emphasis on low-stress or Fear Free techniques
• Comfort learning and using veterinary practice management software, including Avimark
• A positive, supportive approach and commitment to teamwork and mutual respect
• A desire to grow professionally while encouraging the growth of others
• A genuine appreciation for cats and the people who love them
• A positive cattitude—because with the right cattitude, anything is pawsible!

At Cat Care of Rochester Hills, the front desk is an important part of the care team. You’ll help shape the client experience from the first phone call through check-out while working alongside teammates who understand that strong communication and collaboration make a difference.

You’ll also have opportunities to learn, grow, contribute ideas, and build your veterinary career in a feline-focused environment where your skills and contributions are valued.

If you’re an experienced Veterinary Receptionist who loves cats, communicates with compassion, and wants to keep learning and growing alongside a supportive team, we’d love to meet you.

Bring your experience, organization, and positive cattitude. We’ll provide a collaborative environment where your contributions matter and you can make a difference for cats and their people every day.

Diversity, equity, inclusion, and belonging are core values at Cat Care of Rochester Hills and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.