Community Engagement Specialist

WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team.  As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical.  This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities.

• →Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider
• →Outbound telephonic outreach to educate and engage patients
• →Field outreach via home visits for patients that we haven’t successfullyengaged with telephonic outreach
• →Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe.
• →Successfully meet and/or exceed engagement monthly targets.
• →Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients
• →Overcome objections by patients using persuasive conversations and solutionbased discussions
• →Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit
• →Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients
• →Provide exceptional, compassionate patient experiences

• →Travel may be required up to 75% locally 

• 2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred.
• Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life.
• Comfort with ambiguity and ability to proactively structure work andproblem solve independently
• Proven success with time management and territory organizational skills
• Achievement mindset: ability to consistently hit goals.
• Proficient in the use of Microsoft Office Products and/or GoogleDocuments
• Strong written and public communication skills
• Access to a reliable vehicle for daily use. Approved mileage isreimbursable.
• Familiarity with customer relationship management (CRM) systems andEMR applications preferred

Employment is contingent upon successful completion of a background check, as permitted by law.  As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. 

$58,000-62,000

WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.