IT Help Desk

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

• →Provide first-line technical support via phone, email, and in person
• →Troubleshoot hardware, software, and network-related issues
• →Support user accounts, password resets, and permissions in Active Directory
• →Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
• →Set up and configure desktops, laptops, and peripherals
• →Escalate more complex issues as needed
• →Document tickets, resolutions, and processes
• →Deliver strong customer service to internal users

• Experience or exposure to Active Directory (user management, resets, permissions)
• Basic knowledge of Cisco networking (switches, routers, connectivity)
• Comfortable handling phone support and interacting with users daily
• Strong communication and customer service skills
• Ability to work onsite and support users face-to-face
• Basic understanding of Windows environments and IT fundamentals

• CompTIA A+, Network+, or similar certifications
• Internship or help desk experience
• Experience with ticketing systems