Senior Analyst-Production Support

We are looking for experienced Production Support professionals from Mid to Senior Level who will support our clients OTC Derivatives cashflow settlement system and working in DevOps model. You will be supporting changes and issues on a day-to-day basis.

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  Working in Production and Incident management.

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  Working across Calypso as a back-office system gained through experience with settlements and accounting functionality.

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  Work across SQL and database procedures gained through either Sybase, Oracle or SQL-Server.

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  Provide daily application production support for applications working closely with our client's business team.

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  Lead small/medium production team and or build teams from scratch.

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  Co-ordinate and collaborate within the teams to get the production, risk and control work prioritized according to the deadline and track it to the closure.

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  Monitor service availability of applications by performing sanity of application in production.

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  Undertake production incident management as well as work towards continual improvement to existing services.

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  Involve in Incident Management and crisis calls to investigate and communicate on incident updates and business impact. Escalate properly to different support party.

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  Post implementation review documentations and follow up on actions.

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  Report on service availability, record, and log incidents in a timely manner, as well as to communicate to IT and business.

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  Analyse the production business tickets and provide timely analysis and solutions to business. Track and close change tickets on time.

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  Planning and execution of disaster recovery to demonstrate production application capability in contingency site.

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  Arrange Role swap, server reboot and other release activities in time, make sure deadline are not breached.

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  Maintain knowledge repository for best practices, support procedures and evidence from activities performed on production.