Customer Service Team Leader

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

In this role, you’ll lead the Customer Service function within our Buying team, ensuring every step of the Carma experience is smooth, simple, and exceptional. You’ll coach and support the Buying Customer Service team while staying close to day-to-day operations, handling customer enquiries, coordinating inspection bookings, and stepping in where needed to keep things running seamlessly. You’ll also play a key role in shaping how we work, driving smarter, faster ways to continuously improve the customer experience across Carma.