Corporate Quality Assurance Manager

The Corporate Quality Assurance Manager is responsible for ensuring all operations meet the highest standards of production quality.  This position is responsible for designing and executing a robust quality program across multiple sites, aligning practices and procedures to achieve operational excellence and meet customer expectations. Working with partners in Operations, Commercial, Supply Chain and Quality, this position is responsible for driving initiatives and improvements that enhance the consistency and quality of Carmeuse products. 

Quality Development & Oversight

• Review corporate-wide quality standards, which include representative sampling methodology, reporting of quality and identifying and resolving areas for improvement. 

• Ensure alignment with ISO standards by working closely with the Quality Systems Manager.

• Coordinate with Commercial, Supply Chain, Engineering, and Operations to resolve quality issues.

• Offer support to Operations for any quality related concerns.

Process Control & Improvement

• Monitor and analyze production data to identify trends and drive continuous improvement.

• Collaborate with operations teams to optimize processes and reduce variability in product quality.

Training & Culture Building

• Work with the Quality Systems Manager to develop and deliver training programs on emphasizing quality standards and execution of quality procedures.

• Promote a culture of quality, internal and external customer satisfaction and accountability throughout the organization.

• Assist the organization in Change Management initiatives as they relate to the Quality Program. 

Reporting & Metrics

• Track and report key quality metrics to senior leadership.
• Recommend strategic initiatives based on data-driven analysis.

Site Engagement & Travel

• Travel regularly to mining sites, both US and Canada to support local quality teams and to ensure consistent implementation of quality program.
• Build strong relationships with site leaders and AQMs to provide hands-on guidance for quality improvement initiatives.  

Authority

• Responsible for the quality programs, practices, policies and systems throughout North America

Key performance indicators

• Customer satisfaction; internal/external
• Quality goals are met in a manner that supports the strategic business goals
• Continue ISO 9000 Certification
• Effective implementation of quality management system

Basic Requirements (Education, Level of Experience, Language)

• Bachelor’s or Master’s degree in Engineering, Geology, Quality Management, or related field.
• Proven ability to build strong relationships cross functionally. 
• Minimum 7–10 years of experience in quality management, preferably in mining or heavy industry.
• Experience influencing operations, assuring alignment, and execution of team objectives. 
• Strong knowledge of ISO standards, Six Sigma, and continuous improvement methodologies.
• Experience with digital Quality Management System platforms and data analytics tools.
• Excellent leadership, communication, and problem-solving skills.
• Required travel ~50%
• Experience implementing quality systems in remote or multi-site operations.
• Ability to lead cross-functional teams and manage change initiatives.
• Strong knowledge of field sampling and representative sampling methodology. 

Knowledge

• Knowledge of ISO 9000 standard and/or other related management systems such as NSF, 5S
• Knowledge of continuous improvement philosophy and processes
• Experience in change management and team building
• Certified ISO 9000 auditor
• Possess knowledge and experience in Project Management

Skills

• Ability to apply analytical thinking skills while providing solutions to problems or situations
• Ability to build relationships and work within a team environment
• Ability to lead and influence in a peer environment without authority over the environment
• Ability to manage systems while providing oversight to various activities
• Ability to assist the team in achieving their goals through facilitation and leadership
• Conceptual thinking, with the skill to see the big picture and understanding the wider knowledge in context with the organization’s strategy
• Ability to maintain positive and responsive interpersonal relationship 
• Use communication and listening skills to aid in maximizing opportunities and removing obstacles
• Ability to work collaboratively with other departments
• Organization and facilitation skills; planning and organizing, problem solving, analytical, decision making, multi-tasking
• Customer Service focus that anticipates both internal and external customers in a manner that shows a commitment to continuous improvement and delivers a high quality output
• High level of reporting and presentation skills
• Excellent written and spoken communication skills, with the ability to communicate at all levels of the organization
• Strong analytical and technical aptitude
• Forward thinking and challenging the status quo
• SAP knowledge would be beneficial

Benefits & Compensation:

• Annual Base Salary Range of $130,000 - $145,000
• Paid holidays and vacation time
• Group medical/pharmacy insurance options with company funded health care spending accounts 
• Dental insurance & Vision insurance
• A 401k account with company matching contribution
• Company-paid life insurance and short-term and long-term disability insurance
• Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
• Employee Assistance Program (EAP)
• Tuition benefits including professional certifications