Digital Technology Business Partner – North America Parts

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role 

The Digital Technology Business Partner is the liaison between Technology and business. This impactful role will see you collaborate with leadership in driving digital technology capabilities through innovation and exceeding customer expectations for our North America Parts business. The Digital Partner has significant knowledge in subject matters pertaining to both Technology and business. He/she is responsible for understanding the business, identifying their needs and envisaging business solutions. The Digital Partner will assist in the prioritization of projects; ensure that projects align with the technology that best provides maximum return on investment, and direct DT strategy in support of the overall business strategy. 

Key Responsibilities 

• Liaison: Act as the bridge between Technology and business, possessing significant knowledge in both areas. Understand the business, identify needs, and envision business solutions. You must understand the parts business of Carrier and the technology solutions and where they meet

• Project Prioritization: Assist in prioritizing projects to ensure alignment with technology that provides maximum return on investment. Direct digital technology strategy in support of overall business strategy

• Stakeholder Engagement: Partner with key business stakeholders to define and execute a digital strategy that enables P&L objectives

• Alignment: Align Digital Technology initiatives with business processes

• Financial Management: Manage financial planning and budgeting for Digital Technology projects 

• Communication: Facilitate executive engagement sessions, bringing a thoughtful intersection between technology and business capabilities. Influence and engender collaboration in both Business and Digital

• Subject Matter Expertise: Provide broad subject matter expertise in aftermarket business processes and a good understanding of the use of information technology in a strategic roadmap

• Project Management: Demonstrate good project management skills and the ability to express complex problems in a non-technical and simplified manner while effectively translating business needs to the technology teams

• Analytical Skills: Exhibit numerate and logical approach to work, attention to detail, and excellent analytic skills

• Self-Management: Be well-organized and able to work on own initiative, prioritize effectively

Basic Qualifications 

• Bachelor’s Degree  

• 5+ years of experience in Information Technology, Digital Technology and/or technology-enabled business leadership  

• 5+ years of experience acting as a strategic partner to C-suite executives, navigating matrixed environments to align cross-functional goals with core business objectives 

Preferred Qualifications 

• Master's Degree 

• Proven understanding of the Parts Distribution Model

• Proven experience in digital technology management, preferably within the parts or manufacturing industry

• Strong verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams. 

• Experience with CRM systems

Additional Information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

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