People Operations Associate

As part of Caseware’s global People Operations team, the People Operations Associate plays a vital role in delivering a consistent and high-quality employee experience across our employee population. This is an exciting opportunity to support teams across multiple countries and grow your experience as an HR professional within a global, fast-paced technology company.

You will work closely with the Sr. HRBP for Europe to ensure our people operations are running smoothly across the region, from onboarding and offboarding to HRIS data management, employee lifecycle support, and leave administration. You are someone who takes pride in accuracy, works well across cultures, and is comfortable operating in a distributed global team.

📌  This is a full-time, permanent position.  

🌐  Location:  This is a hybrid role based in Europe. The successful candidate will be expected to travel to regional offices across Europe throughout the year. 

🗺  Regional Coverage:  Netherlands · Germany · Romania · Denmark, with scope to expand to meet business needs

📋  Reporting:  Direct reporting line to the Sr. HRBP in the region. Functional accountability to the Director, People Operations for global People Operations standards and practices.

• Own the accuracy and integrity of all European employee data in BambooHR, driving a zero-discrepancy standard across all supported jurisdictions

• Execute timely system updates for all employment and leave changes, ensuring consistency across payroll integrations and internal platforms

• Administer all leave types across the European region i.e. vacation, sick, parental, and statutory, ensuring entitlements and balances in BambooHR accurately reflect country-specific requirements for Denmark, Germany, Netherlands, and Romania

• Coordinate with payroll on leave impacts to guarantee accurate, timely pay processing, and manage sick leave documentation and Finance reporting with full transparency and data confidentiality

• Lead regular data audits, proactively identifying and resolving discrepancies before they impact reporting or compliance

• Partner with the Senior HR Data Analyst to deliver regional workforce insights that inform leadership decision-making

• Continuously identify opportunities to streamline people operations workflows through automation, AI-enabled solutions, and process improvement, applying critical thinking to validate and refine outputs

• Own end-to-end employee lifecycle processes across Denmark, Germany, Netherlands, and Romania: from offer letters, employment contracts, and onboarding through to offboarding, exit documentation, and system deactivation

• Ensure BambooHR profiles are accurate and complete from day one, with all employment changes, policy sign-offs, and lifecycle events reflected in real time

• Partner with payroll on compensation and benefit details for new hires, ensuring zero discrepancies at point of entry

• Coordinate IT and system access setup, equipment deployment, and welcome packages that set a high standard for the new hire experience

• Act as the first point of contact for employee and manager queries across all four regions — covering employment verifications, leave, and policy questions — escalating complex matters to the Sr. HRBP

• Ensure compliance with local labour laws and Caseware policies through accurate, timely documentation and system updates

• Maintain digital employee files to global privacy and audit standards, with a proactive approach to data hygiene

• Serve as the primary people operations partner for employees and managers across Denmark, Germany, Netherlands, and Romania, ensuring a consistent and high-quality HR experience

• Drive high participation in performance review cycles in partnership with the regional HRBP, proactively removing blockers and tracking progress

• Conduct structured 30/60/90-day check-ins with new hires, translating insights into actionable recommendations for the HRBP team

• Manage exit interviews and engagement surveys, analysing regional data to surface trends and improvement opportunities

• Support the rollout of engagement initiatives and company-wide programmes across European locations

• Travel to regional offices throughout the year to provide on-the-ground support and maintain a visible team presence

• Support the Sr. HRBP in preparing regional people data and operational updates for leadership reviews, and align regional practices with global standards in close collaboration with the wider People Operations team

• Provide recruitment coordination support - including interview scheduling and administrative assistance during high-volume hiring periods - in partnership with the Talent Acquisition team