Catbird
Catbird13h ago
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USD 23–23/yr

Part-Time Key Holder (Chicago)

United StatesUnited States·ChicagoPart Timemid
OtherKey Holder
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Quick Summary

Overview

Catbird is looking for experienced Key Holders to join our retail team for our team in Chicago! As a Key Holder,

Technical Tools
OtherKey Holder
Catbird is looking for experienced Key Holders to join our retail team for our team in Chicago! As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff. This is a part-time position. 
 
About Catbird
 
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA and certified Made in New York.
 
The key to our success is remaining true to our values:
-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
-We believe in making and selling things people will want to keep forever and will bring continuous joy.
-We believe in doing everything we can ourselves. 
-We believe in always thinking of the long game and not focusing on a quick profit.
-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
  • Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.
  • Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.
  • Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
  • Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
  • Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
  • Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
  • Open and close the store and support daily operations, including inventory, merchandising, and visual standards.
  • An experienced retail leader with a proven ability to guide and motivate a sales team.
  • Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.
  • Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.
  • Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment.
  • A thoughtful communicator who leads with kindness, clarity, and common sense.
  • Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
  • Flexible and reliable with scheduling, including weekends and holidays.
  • Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
  • Dental and vision insurance options
  • Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
  • Two weeks of accrued vacation and 7 sick days
  • Life insurance (1x annual salary) fully covered by Catbird
  • Voluntary life insurance and short/long-term disability at reduced group rates
  • 7 days of backup childcare (in-home or at a Vivvi childcare center)
  • Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces
  • 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
  • Parental leave: 20 weeks total, with 12 weeks fully paid
  • Pre-tax transit benefits to help save on commuting costs
  • Professional development stipend: $200/year, plus access to workshops and talks throughout the year
  • The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
  • Cold brew in the summer
  • Team bonding events and happy hours
  • A warm, casual work environment where people can truly be themselves
  • Location & Eligibility

    Where is the job
    Chicago, United States
    On-site at the office
    Who can apply
    US

    Listing Details

    Posted
    June 3, 2026
    First seen
    June 3, 2026
    Last seen
    June 4, 2026

    Posting Health

    Days active
    0
    Repost count
    1
    Trust Level
    72%
    Scored at
    June 3, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Catbird
    Catbird
    lever
    Employees
    5
    Founded
    2022
    View company profile
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    CatbirdPart-Time Key Holder (Chicago)USD 23–23