Caseworker Coach I

POSITION TITLE:            Caseworker-Coach I (Participant Support Specialist)

REPORTS TO:                  Program Manager, Rachel's Women's Center (downtown San Diego)

FLSA STATUS:                 Non-Exempt

TIME COMMITMENT:     Full or Part time (40 hours/week total)   

SALARY:                          $21- $22 per hour DOE

To apply for this position you need to complete this Application

POSITION SUMMARY: 

Rachel's Women's Center (RWC) is a 7-day a week drop-in day center for women who are unhoused. The Participant Support Specialist is an essential member of the RWC team and establishes a welcoming, safe and supportive atmosphere for program participants. This team member plays a vital part in efficient operations and assists women in meeting their basic needs in a dignified, respectful manner. This team member is expected to consistently interact with participants in a trauma-informed, safety focused manner. Motivating, supporting, and guiding the people we serve is a shared responsibility for every member of the team.

ESSENTIAL FUNCTIONS

• Greets and signs in participants; prioritizes their immediate needs and guides them to services.
• Reviews intakes with new participants, explains RWC daily routine, available services, and behavioral expectations.
• Develops daily shower list, guides participants to the shower at their scheduled time, provides necessary hygiene supplies and clean clothing.
• Ensures the front desk area is always attended; answers the telephone and monitors guest and volunteer sign-in logs.
• Greets donors, accepts donations, prepares receipts, and documents items received.
• Assists with filing and distributing participants’ mail.
• Plates participants’ lunch
• Ensures the program environment is clean and organized.
• Prepares the facility for opening and stocks supplies for the day.
• Prepares maintenance work orders as needed.
• Coaches’ participants in Center upkeep; works cooperatively with team members.
• Provides participants with resource & referral information as requested; regularly updates resource information.
• Knows and executes emergency protocols and responds appropriately.
• Provides conflict resolution/crisis intervention to participants using trauma informed approach.
• Adheres to Mission, Principles and Policies of Catholic Charities.
• Provides role model for participants by exhibiting appropriate social behavior
• Sets firm boundaries with participants while remaining patient and trauma informed.

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High school diploma and a minimum of one year of experience serving people experiencing homelessness or serving people living with substance use disorders and/or mental illness or equivalent combination of education and experience.
• A positive, can-do attitude and willingness to learn and grow.
• Well-developed listening skills
• Bilingual Spanish speaking preferred but not required, must be able to read, write and speak English.
• Understands and demonstrates the ability to apply a trauma-informed approach to service delivery.
• Strong computer skills and ability to become proficient with database software.
• Valid Driver’s License and a safe driving record
• Successful completion of a live scan background clearance
• Ability to multi-task, organize, and prioritize.
• Ability to work effectively as a team member and independently.
• Candidates with lived experience or gender specific women’s services background are encouraged to apply.
• De-escalation, conflict resolution and problem-solving skills
• Motivational Interviewing and stages of change.
• Ability to read, interpret and apply documents such as policies, safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

Physical Requirements:

• Ability to walk for up to 8 hours per day with intermittent, occasional standing, bending, squatting, or climbing.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Walking up and down stairs at least 3 times per day is an essential part of this job.
• Specific vision abilities required for this job include the ability to see close up.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Catholic Charities Diocese of San Diego is a diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics.