Senior Designer

We seek an exceptional Senior Designer to join our growing Product Experience Evolution team. You will be responsible for crafting intuitive, user-centered design solutions that delight our customers and drive business success. You will support the XD team in creating seamless, end-to-end experiences, collaborating closely with cross-functional teams, including product management, engineering, and strategy. Your expertise in UX design principles, human-centered design methodologies, and design systems will help establish our XD team as a center of excellence. Key markers for success will be your ability to:

• Gain deep understanding of user journeys
• Deliver functional, well-constructed designs
• Build engaging, robust experiences that surprise and delight users
• Assist development of internal processes and standardization of deliverables

• Conduct user research, usability testing, and analysis to inform design decisions
• Analyze user behavior and feedback to identify pain points and opportunities for improvement
• Create personas, user flows, wireframes, prototypes, and high-fidelity designs that meet user needs and business goals
• Design intuitive and delightful interactions, considering various use cases and scenarios
• Ensure a seamless and consistent experience across multiple platforms and devices
• Develop and maintain design systems, guidelines, and standards to ensure consistency
• Work closely with product management to define product requirements and ensure design solutions meet business goals
• Collaborate with engineering teams to ensure design solutions are feasible, meet technical requirements, and are implemented correctly
• Communicate design decisions, trade-offs, and rationale to stakeholders, including product management, engineering, and executive teams
• Establish and maintain design processes, tools, and workflows to ensure efficient and effective design delivery
• Identify and mitigate design risks, and develop contingency plans as needed
• Mentor and coach junior designers to help them grow in their careers and develop their skills
• Prioritize multiple concurrent workstreams across client engagements
• Thrive in a dynamic, high-growth, full-remote environment

• 5+ years of experience in UX Design, Interaction Design, Human-Computer Interaction, or related field
• Strong understanding of user-centered design principles, interaction design, and information architecture
• Expert-level communication and storytelling skills 
• Expertise with UX/UI software including Figma, Adobe Suite, Lucidchart
• Ability to design and help construct rapid prototypes for efficient feedback cycles
• Expertise working in client-facing environments and professional services engagements
• Excitement and natural curiosity for solving client challenges, creating solutions, and partnering with world-class technologists
• Enthusiasm for working in a dynamic, cross-functional environment, and evolving the XD maturity across teams

• Experience as a member of an Agile project team
• Familiarity with UX/UI technologies including HTML, CSS, React, Vue, Angular
• Familiarity with technical concepts including GenAI, APIs, CI/CD, databases, repos 
• Experience working with AWS services and tools
• Experience delivering cloud-based products and solutions
• Experience with implementing micro animations