Patient Service Representative - Cayuga Nephrology

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Cayuga Nephrology Patient Services Representative serves as a key member of a multidisciplinary team. Successful candidates will be results-driven, organized, and collaborative individuals with a dedication to quality customer service.

• →Coordinate with outpatient clinics to schedule follow up appointments, and in office procedures
• →Collaborate with outpatient and inpatient services to verify patient demographics, procedural ordering, and procedural authorization.
• →Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization
• →Creates and organizes all aspects of patient charts, maintains adequate levels of office supplies.
• →Manage the operations of the front desk of the department, provide a welcoming forward facing demeanors for all incoming outpatients and provider requests.

• Associates degree or equivalent experience
• Proficient in Microsoft Office suite
• Strong interpersonal skills with experience in customer service

• Experience in Electronic Medical Record Systems, such as Epic.

• In person at Cayuga Nephrology
• 201 Dates Dr. Ithaca, NY 14850
• Monday - Friday 7:30am - 4:00pm