Behavioral Health Scheduling Specialist

●       Manages patient contacts with professionalism, courtesy, and compassion.

●       Communicates patient expectations and provider policies.

●       Serve as the initial point of contact for new patients, gathering demographic and clinical information needed for intake while attempting to match the client with a provider that is best suited for their needs.

●       Conduct pre-admission screenings and ensure all necessary documentation, intake forms, and authorizations are completed and filed.

●       Run insurance eligibility and explain financial requirements to the patient or responsible parties.

●       Schedule appointments for patients, making reminder calls before appointments. 

●       Maintain the schedule to ensure accuracy and a minimum capacity of 85%

●       Facilitate patient flow and communicate changes with patients and clinical staff, including presenting schedule to providers at morning huddle.

●       Manage cancellations to ensure rescheduling, addressing patient refusals and nonadherence with providers.

●       Facilitate patients challenged by telehealth registration by following up on patients not in the virtual waiting room.

●       Provide clerical support such as data entry and reception duties, including responding to phone calls and walk-in inquiries.​

●       Maintain a list of referral sources and track intake statistics for reporting purposes.

●       Maintain highest standards of confidentiality, adhering to HIPAA guidelines and regulations.

●       Performs other duties as assigned.