Celerion13d ago

USD 23–24/yr

Consumer Research Team Leader (2nd shift) - Richmond, Virginia

United States·RichmondFull-Timelead

OtherTeam Leader

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Overview

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility,

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OtherTeam Leader

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

The Consumer Research (CR) Team Leader is responsible for the communication between the Consumer Research Coordinators and the Consumer Research Supervisor. The CR Team Leader assists the CR Supervisor in the development of staff, intra-department communications and operations, scheduling and customer service initiatives.

This position is full-time, and will work between the hours of 11:00am-9:30pm based on research needs.

Responsible for staff management in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; development and coaching of employees

Responsible for execution of departmental objectives and adherence to company policies and procedures

Assist in departmental training to include; shadowing, document development etc.

Serve as the communication link between Consumer Research Coordinators and Consumer Research Supervisor

Responsible for planning and executing all conduct functions and procedures with on-time performance and defect-free execution, which includes but is not limited to: Creating and loading projects into electronic data capture system; Development, review and execution of study plans; Ensure accurate and timely completion of all study related documentation; Accurate completion of Show Rate Reports; Ensure study facilities are organized according to study protocol; Serve as responsible associate for all panel research

Act as the first line of escalation for study participant issues or concerns

Ensure accurate and timely exporting of research data nightly

Responsible for tracking study participant behavioral issues and documentation

Responsible for stipend processing for all research conducted at the Consumer Opinion Center

Monitor panel attendance and dismiss study participants according to policies and procedures

Ensure compliance with client protocol, Standard Operating Procedures and federal regulations

Monitor assigned research rooms to ensure activities are in compliance with research protocol

Accurate and timely dispensing of research product to participants during all phases of research

Other duties as assigned by manager

Serve as a client contact for panel operations, as requested by Consumer Research Supervisor

Participate in Consumer Opinion Center operations meetings and study initiation meetings as requested

Responsible for the development and maintenance of positive study participant relations

Other duties as assigned by manager

Compile and report metrics to Consumer Research Supervisor as requested, including but not limited to: Census Reports; Panel Attendance Reports; Incident Reports

Ensure compliance and quality

Respond to Quality Assurance audits in a timely matter

AA degree in related field or 2-3 years related experience in client service

At least two years of progressive consumer research experience preferred

Demonstrated leadership skills

Proven organizational skills

Ability to manage multiple priorities

Excellent oral and written communication skills

Ability to work without close supervision

Ability to work flexible schedule

Experience in conducting qualitative and/or quantitative research preferred

Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes

According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.

Location & Eligibility

Where is the job

Richmond, United States

On-site at the office

Who can apply

Listed under

United States

Listing Details

Posted: April 21, 2026
First seen: April 21, 2026
Last seen: May 5, 2026

Posting Health

Days active: 13
Repost count: 0
Trust Level: 47%
Scored at: May 5, 2026

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Celerion

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Celerion is a leading Clinical Research Organization focused on accelerating early phase drug development through innovative strategies and comprehensive research services.

Employees

3k+

Founded

2010

Domain

celerion.com

Jobs

View 26 jobs

View company profile

Salary

USD 23–24

per year