Senior Manager: Technology Governance, Resilience & Corporate IT

About Cellulant:

Cellulant is Africa’s leading payments company, providing seamless, secure and innovative solutions that empower businesses, banks, and global brands to thrive in a fast-changing global economy. 

With a presence in over 24 countries and 200+ payment methods across cards, bank transfer and mobile money, our single API payment platform, Tingg, simplifies collections, disbursements, and reconciliations. It processes over 1 million transactions daily for market leaders in various sectors, such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail, and Remittances. By simplifying how people pay and get paid, we drive trust, commerce and scale – and connect companies to their ambitions.  

Our Story:

Across Africa, payments are more than transactions. They are gateways to prosperity, connecting people, businesses and communities to opportunities and growth.

From enabling a logistics company in Lusaka to pay suppliers across borders, to enabling a hospitality brand in Lagos to scale effortlessly, to supporting an airline in Nairobi to reconcile payments from multiple platforms, Cellulant is the bridge that makes it all possible. 

Through trusted technology and customer-centric innovation, we build connections that inspire progress, strengthen economies and transform payments into a tool for progress.

Since our founding in 2003, we've continuously adapted and grown, leveraging our experiences to simplify payments for businesses. We are driven by an unshakable belief that seamless people-centred payments are the key to unlocking prosperity. 

Today, Cellulant powers online and offline payment processing, allowing businesses to collect payments, send payouts, and accelerate business growth.

Our Mission: 

To deliver seamless, secure and innovative payment solutions for businesses. 

Our Vision: 

To create a connected world where businesses move money as easily as they share ideas.

Role Overview: 

The Senior Manager: Technology Governance, Resilience & Corporate IT is responsible for end-to-end execution of technology governance, security-by-design, operational resilience, and corporate IT services across the Cellulant Group.

Reporting directly to the Head of Platform Engineering , the role ensures that:

• Technology platforms and corporate IT services are secure, reliable, compliant, and resilient
• Governance and control frameworks are embedded into daily technology operations
• Corporate IT services enable productivity, efficiency, and a strong employee experience across all market, 
• Leads the implementation and adoption of controls, principles and guidelines of our current and future ISO certifications across the organization. 

This role combines strong operational leadership with disciplined governance execution, acting as a bridge between strategy, engineering execution, compliance requirements, and end-user technology services.

Why this Role Matters:

Operating across multiple regulated markets requires consistent, well-executed technology controls and dependable corporate IT services. This role exists to:

• Drive proactive, embedded, IT security,  technology governance and resilience.
• Move the organisation from reactive audit remediation to disciplined execution.
• Provide clear visibility into technology risk, service performance, and operational health.
• Ensure corporate IT services scale securely and efficiently as the business grows.
  

Key Stakeholders:

• CPTO: Strategic alignment, escalation of material risks, execution reporting
• Engineering & Platform Teams: Secure design, resilience patterns, operational standards
• Information Security & Compliance: Control requirements, audits, regulatory alignment
• Corporate IT Teams & Vendors: End-user service delivery
• Finance & People & Culture: Budgeting, onboarding/offboarding, workforce enablement
• Risk & Audit Forums: Technology risk posture and remediation progress

What You'll do:

1. Technology Governance & Risk Execution

• Implement and maintain the Technology Risk & Governance Framework across platforms and corporate IT.
• Translate standards and regulations (ISO 27001, ISO 20000, ISO 22301, ISO 27701, PCI-DSS, GDPR) into:
  • Engineering and operational standards
  • Platform and infrastructure guardrails
  • Repeatable control procedures
• Track technology risks, audit findings, and remediation actions, escalating material risks to the CPTO.
• Is the single DRI to spearhead  internal and external audits, regulatory reviews, and assurance activities from a Technology execution perspective.

2. Security by Design & Control Implementation

• Drive effective implementation of security controls across:
  • Identity & Access Management lifecycle
  • Endpoint and device security
  • Cloud and platform environments
• Govern the lifecycle, adoption, and effectiveness of security tooling within Technology.
• Coordinate technology-led incident response and post-incident reviews, ensuring remediation actions are delivered and sustained.

3. Operational Resilience & Service Management

• Lead and mature IT Service Management (ITSM) processes including Incident, Problem, Change, Asset, and Capacity Management.
• Monitor and report on service availability, reliability, MTTR, and change success rates across platforms and corporate IT.
• Own disaster recovery planning, testing, and business continuity readiness for technology services.
• Drive standardisation and automation to improve service quality, resilience, and operational efficiency.

4. Corporate Information Technology & End-User Services

• Provide operational leadership for Corporate IT and end-user technology services across all regions.
• Ensure secure, efficient, and auditable onboarding and offboarding processes in partnership with People & Culture.
• Oversee collaboration tools (Google Workspace / Microsoft 365), endpoint management, and workplace technology services.
• Standardise and optimise corporate IT services to deliver a consistent employee experience across countries.
• Plan, implement and operate the corporate IT budget ensuring that IT provides state of the art end user services in a cost effective manner. 

5. Vendor, Financial & Stakeholder Management

• Manage IT vendors and service providers, ensuring SLA adherence, cost effectiveness, and service quality.
• Own Corporate IT budgets and contribute to technology cost optimisation initiatives.
• Partner with Finance on forecasting, spend tracking, and ROI visibility.
• Engage senior stakeholders to align technology services, governance priorities, and business needs.

6. Team Leadership & Capability Building

• Lead and develop corporate IT and governance-focused technology teams across multiple countries.
• Foster a culture of accountability, documentation, continuous improvement, and operational discipline.
• Build strong working relationships with Engineering, Platform, Security, and Compliance teams.
• Contribute to the strategic evolution of technology by bringing key insight and strategic input to the wider product and technology strategy.

What we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is a plus.
• Relevant professional certifications such as:

• • IT Governance/Security: Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC).

• • IT Service Management: ITIL v4 Expert or Master certification.
  • Compliance: Certifications or extensive practical experience with ISO standards (27001, 22301, 20000) and regulatory frameworks like PCI-DSS and GDPR

Why Work for Us?

At Cellulant, we are more than a payments company: we are bridge-builders. We believe that by simplifying the way people pay and get paid, we are connecting companies to their ambitions, people to opportunities, and Africa to the global economy. Our work goes beyond payments—it’s about what people, businesses, and communities can do when the movement of money becomes more dependable, seamless, and secure. 

Some exciting things about us...

• We have an extensive footprint: We have an office presence in 10 countries, and our products serve 24 countries across Africa, with a global workforce of about 300 employees. 
• We believe innovation is at the heart of Fintech: Thousands of market leaders and top enterprises trust our technology to power their payments. Our customers are in various sectors, including financial services, travel and hospitality, telecom, e-commerce, remittance companies, SaaS, and the gig economy. 
• We support a diverse and inclusive workforce: We focus on the growth and development of our employees through well-developed, individualised career paths, ensuring you reach your full potential in a supportive and delivery-oriented environment. 
• We put our employees first: At Cellulant, your contribution is rewarded competitively. We use clear career levels and role titles, and benchmark our base pay against data and a well-established internal process. Your actual salary will reflect your experience, skills, impact and the scope of the role, as well as our business needs and prevailing market conditions. We also offer generous personal time off, and medical and life insurance benefits (markets permitting).
• We seek collaborative builders: At Cellulant, we believe that great ideas happen when we come together. Therefore, we nurture a collaborative work environment that challenges, engages, and empowers each person to contribute to the growth and success of the business. 
• We solve Africa's digital economy: We’re solving payment challenges on the continent to create opportunities and accelerate economic growth for all of Africa.