Director Product Management - Risk Management

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

The Director of Product Management, Risk Management owns our stop loss and captive product portfolio. This means defining how risk is structured, priced, and transferred across our book and turning that expertise into products that give self-funded employers a smarter, more sustainable way to manage their exposure.

You'll lead the full lifecycle of our risk products: program design, captive strategy, underwriting alignment, reinsurance structure, and ongoing performance management. You'll work across product, underwriting, actuarial, finance, and network teams — and you'll represent Centivo's risk capabilities externally with brokers, consultants, and industry partners.

This is not a generalist PM role. We're looking for someone who has built and managed stop loss and captive programs, knows the mechanics of quota share structures, and can move fluently between product strategy and technical underwriting conversations.

If you've spent your career at a stop loss carrier, MGU, or the risk division of a health plan — and you're ready to build something that actually changes how employers think about risk — we'd like to talk.

• Bachelor's degree in mathematics, finance, underwriting, actuarial science, or a related quantitative field; advanced degree preferred

• 5 years of experience in stop loss, captive, or a closely related risk domain

• 5 years in product management or a related role, with a proven track record of taking products from concept through launch and scale

• Direct experience at a stop loss carrier, MGU, or the stop loss division of a health plan

• Demonstrated ability to launch and scale innovative, customer-centric products that create durable competitive advantage

• Strong grasp of user experience principles, market trend analysis, and competitive assessment

• Able to communicate product vision and strategy clearly — to an underwriter, an engineer, and a CEO, without changing what you're actually saying

• Skilled at building consensus across stakeholders with competing priorities, and comfortable making and defending trade-off decisions

• Familiar with product management tools, metrics, and adoption methodologies; working knowledge of agile development processes

• 5 years of hands-on experience with stop loss and captive program design and implementation

• Deep knowledge of captive creation, ongoing management, and redesign; level funding programs; and other financial structures including minimum premium and partial self-funding

• Strong working knowledge of layered and quota share approaches, reinsurance mechanics, stop loss underwriting, cost mitigation strategies, network performance, and benefit design

• Experience with self funded plans is required; fully insured or provider reinsurance arrangements is a plus

• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.

• Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.

• Executive Presence - The combination of gravitas, charisma and trust/authenticity that shows up as a calm, confident demeanor and that is behind the ability to have impact, influence others and achieve desired outcomes within Centivo and with external stakeholders.

o Gravitas - the ability to combine expertise, knowledge and depth of understanding to be credible in a given area.

o Charisma - the ability to build rapport, tell and story and "hold a room"

o Empathy/Humility - the ability to put oneself in the shoes of others, listen to others, understand others needs and be attentive to their feelings and thoughts, to build trust and an authentic connection to others.

• Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals.

o Systems Thinking – The ability to see and articulate the patterns, interconnections and interdependencies within a system

o Process Orientation – The ability to see and articulate the sequential flow of activities, including anticipating impacts upstream and downstream when processes are changed.

o Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives, working with both data and fragmented information to arrive at practical, effective, actionable next steps.

• Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, what we know and don’t know to make sure team members know what they need to know.

• Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.

• Coach – Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.

• Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network.

• Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

• Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

• Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

• This position is remote eligible

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.