Head Teller - Lead Customer Service Rep Mount Vernon, OH

United States·Mount Vernonlead

OtherCustomer Service Rep

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Quick Summary

Overview

CES Credit Union in Mount Vernon, OH is looking to hire a full-time Head Teller - Lead Customer Service Rep to provide assistance to our members and leadership to our banking staff.

Technical Tools

OtherCustomer Service Rep

What We Offer

~1 min read

Since 1952, we have grown to become a successful, community-based establishment that is dedicated to the financial success of our members and the communities we serve. Large enough to offer a variety of products and services, but small enough to care about each of our members and employees, we are a valued asset for thousands of central Ohio families.

Our success is thanks to the service provided by an excellent workforce. We show our appreciation for our employees with great benefits and a close-knit team environment.

As a Head Teller - Lead Customer Service Rep, you ensure our members are satisfied by showing our staff how to provide excellent service. Leading by example, you train new tellers on our policies and procedures. You helpfully assist members with their financial requests, listening to their needs and tailoring services accordingly. An excellent communicator, you describe various loan and credit options and explain the terms of service. You're proactive about offering additional lending products and savings tools that could benefit our members. If there's a complaint, you remain calm and professional as you use your analytical problem-solving skills to competently resolve the issue.

As an honest and ethical credit union employee, you're entrusted with important duties. You act as the vault teller, and you take accountability for counting, packaging, and controlling money, as well as completing night deposits. Organized and efficient, you perform administrative tasks such as reviewing legal documents, obtaining credit histories, and compiling forms. You are committed to doing your best work and willingly attend informational seminars to further your knowledge of financial regulations. You enjoy helping others each day, and you're pleased that your customer service skills and finance experience are valued!

Requirements

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High school diploma or equivalent
Lending AND cash handling experience
Customer service AND sales experience
Experience in a leadership role
Proficiency with administrative tasks such as data entry and record management
Ability to use office equipment including fax machines, printers, and adding machines
Basic computer skills including proficiency with Microsoft Word and Outlook
Excellent math skills

Previous banking experience would be a plus! Do you listen carefully to others? Can you effectively provide guidance and leadership to staff? Are you able to proactively resolve problems? If yes, you might just be perfect for this job in the field of finance!

This position has a schedule of Monday - Friday, 8:30 am - 5:30 pm, and Saturday, 9:00 am - 1:00 pm.

If you feel that you would be right for this banking job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!