Customer Service Representative

United Statesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Order Processing – EDI and Manual G3PS Order Processing GMCCA Order Processing Assist with all Shipping Activities – Scanning, Labeling, Loading, Paperwork, etc.

Requirements Summary

High School Diploma required. Minimum of 1-2 years’ experience in a Materials Planner, Materials Scheduler or closely related role preferred. Experience with Plex Systems ERP strongly preferred.

Technical Tools

Customer Support SpecialistCustomer

What We Offer

~1 min read

The primary responsibility of the Customer Service Representative is to support oversight of Plant Materials staff members to ensure they are properly trained and following procedures set forth by the Materials Manager and Customer Service Supervisor. They have responsibility to assist in supporting the Customer Service Supervisor to achieve departmental objectives and customer satisfaction. This includes supporting the management of inventory levels, on-time shipment of finished goods, warehousing/shipping of goods, and customer service.

Responsibilities

~1 min read

→Order Processing – EDI and Manual
→G3PS Order Processing
→GMCCA Order Processing
→Assist with all Shipping Activities – Scanning, Labeling, Loading, Paperwork, etc.
→Accum Management
→Customer Contact
→On time delivery
→Packaging (Returnable and Expendable)
→Receiving Process – Standard and Subcontract
→Track Errors
→Assist with all Warehouse(s) Organization – Raw, Purchased, WIP and Finished Goods
→Inventory Analysis
→Cycle count inventories to ensure accuracy of 90% plus
→Ensure adequate inventories are maintained so Production can operate without stoppages

Requirements

~2 min read

High School Diploma required.
Minimum of 1-2 years’ experience in a Materials Planner, Materials Scheduler or closely related role preferred.
Experience with Plex Systems ERP strongly preferred.
Previous experience in automotive industry preferred.
Computer experience required.
Has high standards of performance for self.
Takes responsibility for actions, results, and mistakes.
Is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work.
Takes positive action to objectively resolve conflict by listening, staying focused on issue to find resolution, and monitoring progress.
Maintains positive relationships by constructively resolving conflicts.
Uses feedback from others to continuously improve performance and work relationships.
Moves within own and/or other work areas (flexes) to support plant flow.
Works with sense of urgency to meet needs of customers.
Has necessary experience, skills, and knowledge to perform all aspects of job; rotates through all job responsibilities.
Maintains knowledge and skills to perform job effectively.
Has ability to focus on benefits of change and see it as positive; approaches change or newness in constructive/objective manner; views change as learning opportunity.
Looks for good in others; works collaboratively with others; shares information and knowledge.
Is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely.

What We Offer:
We’re excited to offer a range of awesome benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term Disability and Basic Life Insurance, Voluntary Life and Long-Term Disability options, an Employer 401k Match, ESOP shares, tuition reimbursement, a Referral Bonus Program, Challenge Incentive Program, and paid time off.

Please note, while these benefits are part of what we offer, they may not all apply to this specific role. The details shared in this job description are intended to give you a general idea, but duties and responsibilities may evolve over time, with or without notice. And of course, we’re happy to provide reasonable accommodations to help individuals with disabilities succeed in their role.